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Client Service Executive Resume Example

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CLIENT SERVICE EXECUTIVE
Summary

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. with excellent organization, communication and relationship-building skills.

Highlights
  • New York Licensed Insurance Broker Medial , Accident and Life
  • Microsoft Office Outlook Word, Power Point, Excel, Publisher
Experience
Marsh &McLennan New York City, NY Client Service Executive 05/2015 to Current
  • Created Japanese training manuals targeted at resolving even the most difficult customer issues.
  • Responded the day to day services related welfare benefits via email and phone from clients.
  • Developed, implemented and monitored Employee benefits to maximize customer satisfaction.
  • Improved service quality and increased businesses by developing a strong knowledge of company's services.
  • Familiar with welfare benefits which are Medical, Dental, Vision, ancillary lines.
  • Familiar with Insurance Carrier's employer website to enroll, term and change employee's eligibility.
  • Conducting Employee meeting live and webinar to educate how to utilize the welfare benefits.
  • Familiar with Administration related welfare benefits and federal notice.
Sumitomo Life Insurance Agency of America New York City, NY Client Services Executive 07/2008 to 04/2015
  • Successfully managed the activities of 540 inquiries related welfare benefits from Japanese Expatriates and their family.
  • Familiar with Insurance's employer website to enroll, term and change employee's eligibility.
  • Conducting Employee meeting live and webinar to educate how to utilize the welfare benefits.
  • Familiar with Administration related welfare benefits and federal notice.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Created weekly and monthly reports and presentations.Created PowerPoint presentations used for business development.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Improved service quality and increased businesses.
  • Resolved customer questions, issues and complaints. management.
  • Effectively communicated with team members to maintain clearly defined expectations.
41 street Medical Center New York City, NY Administrative Assistant/Medical Biller 05/2006 to 06/2008
  • Planned travel arrangements for 6 executives and staff.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Scheduled and confirmed appointments for entire management team.
  • Updated patient accounts and information on a daily basis.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Waterside Dental Group New York City, NY Administrative Assistant 02/2004 to 05/2006
  • Designed electronic file systems and maintained electronic and paper files.
  • Handled all media and public relations inquiries.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Planned travel arrangements scheduled conference for Dentists.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Managed Dental supply inventory, insurance records, patient charts and company files using online tracking system.
Walt Disney World /Old Key west Resort Orlando, FL Bilingual Client Service 01/2002 to 01/2004
  • Performed concierge services for a five-star, 500 rooms.
  • Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
  • Served as Japanese Client Relations Representative for the hotel.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
Education
Associate of Arts: General/English 1980 Yamate College, Kobe, Hyogo, Japan
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Resume Overview

Companies Worked For:

  • Marsh &McLennan
  • Sumitomo Life Insurance Agency of America
  • 41 street Medical Center
  • Waterside Dental Group
  • Walt Disney World /Old Key west Resort

School Attended

  • Yamate College

Job Titles Held:

  • Client Service Executive
  • Client Services Executive
  • Administrative Assistant/Medical Biller
  • Administrative Assistant
  • Bilingual Client Service

Degrees

  • Associate of Arts : General/English 1980

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