Client Service Executive Resume Example
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CLIENT SERVICE EXECUTIVE
Summary
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. with excellent organization, communication and relationship-building skills.
Highlights
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Experience
Arthur J Gallagher & Co.Yulee , FLClient Service Executive05/2015 to Current
- Created Japanese training manuals targeted at resolving even the most difficult customer issues.
- Responded the day to day services related welfare benefits via email and phone from clients.
- Developed, implemented and monitored Employee benefits to maximize customer satisfaction.
- Improved service quality and increased businesses by developing a strong knowledge of company's services.
- Familiar with welfare benefits which are Medical, Dental, Vision, ancillary lines.
- Familiar with Insurance Carrier's employer website to enroll, term and change employee's eligibility.
- Conducting Employee meeting live and webinar to educate how to utilize the welfare benefits.
- Familiar with Administration related welfare benefits and federal notice.
VerizonPottersville , NJClient Services Executive07/2008 to 04/2015
- Successfully managed the activities of 540 inquiries related welfare benefits from Japanese Expatriates and their family.
- Familiar with Insurance's employer website to enroll, term and change employee's eligibility.
- Conducting Employee meeting live and webinar to educate how to utilize the welfare benefits.
- Familiar with Administration related welfare benefits and federal notice.
- Received and screened a high volume of internal and external communications, including email and mail.
- Created weekly and monthly reports and presentations.Created PowerPoint presentations used for business development.
- Wrote reports and correspondence from dictation and handwritten notes.
- Improved service quality and increased businesses.
- Resolved customer questions, issues and complaints. management.
- Effectively communicated with team members to maintain clearly defined expectations.
Human GoodBradbury , CAAdministrative Assistant/Medical Biller05/2006 to 06/2008
- Planned travel arrangements for 6 executives and staff.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Scheduled and confirmed appointments for entire management team.
- Updated patient accounts and information on a daily basis.
- Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Waterside Dental GroupCity , STATEAdministrative Assistant02/2004 to 05/2006
- Designed electronic file systems and maintained electronic and paper files.
- Handled all media and public relations inquiries.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Planned travel arrangements scheduled conference for Dentists.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed Dental supply inventory, insurance records, patient charts and company files using online tracking system.
Walt Disney World /Old Key West ResortCity , STATEBilingual Client Service 01/2002 to 01/2004
- Performed concierge services for a five-star, 500 rooms.
- Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
- Served as Japanese Client Relations Representative for the hotel.
- Processed guest payments for room charges, food and beverage charges and phone charges.
Education
Associate of Arts:General/English1980Yamate College, City, State, Japan
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Resume Overview
School Attended
- Yamate College
Job Titles Held:
- Client Service Executive
- Client Services Executive
- Administrative Assistant/Medical Biller
- Administrative Assistant
- Bilingual Client Service
Degrees
- Associate of Arts : General/English 1980
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