, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable Client Service Coordinator with strong ability in all-around communication and facilitation of meeting clients' needs . Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Proficient knowledge of computer usage including, but not limited to; quick typing speed, familiarity with basic programs such as Microsoft Word and Excel, and functionality of emailing within or outside of business. Fast learner and I easily adapt to change. A friendly and fair disposition as well as ability to communicate with associates and clients for proficient function of company.
Customer support
Client meetings
Effective customer communication
Coordination
Teambuilding
Clerical
Leadership
Check processing
Account management
Experience
Client Service Coordinator II, 09/2015 to Current Cox Auto Inc – Augusta, GA,
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Scheduled [Number] appointments weekly for clients.
Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Educated clients on how to conduct transactions with convenient online solutions.
Balanced needs of multiple clients simultaneously using [Skill] and [Skill] in fast-paced retail environment.
Managed and updated physical and digital client account information to keep records accurate and current.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Corrections Officer/Sergeant Supervisor, 01/2012 to 07/2015 Roederer&Luther Luckett Correctional Complex – City, STATE,
Maintained appropriate control, security and well-being over those detained.
Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
Conducted cell and illegal substance checks.
Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Recommended changes in procedures to emphasize officer safety.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Performed [Type] and [Type] administrative duties to maintain appropriate records of accounted inmates.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Conducted routine and emergency head counts.
Maintained correct physical head count at all times.
Conducted internal security checks to ascertain inmate safety.
Led grid searches to locate and confiscate potential harmful items and contraband.
Maintained custody and control of [Number] inmates housed in maximum security unit.
Maintained records and logs of man hours, materials and equipment used.
Processed all required forms for new facility admissions and submitted copies to maintain official records.
Observed and directed inmates during recreation, visits, telephone and shower time.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Complied with Standard Emergency Health Response Plan, including having written plan in place.
Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
Safely transported inmates to and from work sites.
Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
Maintained daily logs of shift activity.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Instructed inmates on work detail and oversaw work-site transportation.
Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Hostess and Server, 06/2009 to 01/2012 Outback Steakhouse – City, STATE,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Operated cash register, collected payments and provided accurate change.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Offered preferred tables and other special accommodations to VIP customers.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Notified server after seating parties in section to facilitate prompt service.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Enhanced guests' experiences by fulfilling special requests during visits.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Answered telephone to provide dining information and take party reservations.
Calculated charges, issued table checks and collected payments from customers.
Answered customers' questions about hours, seating, current wait time and other information.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Hostess/Server's Assistant and Salad Expo, 06/2006 to 08/2009 Stoney River Legendary Steaks – City, STATE,
Verified adequate levels of supplies such as linens and trays and restocked low items.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Monitored customer movements and quickly cleared empty tables for future customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Supported serving staff in delivering accurate and well-presented food orders.
Greeted guests with friendliness and professionalism.
Managed inventory of dining room products, including condiments, linens and flatware.
Offered product samples, answered questions and suggested products.
Applied proactive and resourceful nature to create pleasant guest experiences.
Education and Training
High School Diploma: , Expected in 06/2008 Oldham County High School - Buckner, KY GPA:
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