Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable Client Service Coordinator with strong ability in all-around communication and facilitation of meeting clients' needs . Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.


Proficient knowledge of computer usage including, but not limited to; quick typing speed, familiarity with basic programs such as Microsoft Word and Excel, and functionality of emailing within or outside of business. Fast learner and I easily adapt to change. A friendly and fair disposition as well as ability to communicate with associates and clients for proficient function of company.

  • Customer support
  • Client meetings
  • Effective customer communication
  • Coordination
  • Teambuilding
  • Clerical
  • Leadership
  • Check processing
  • Account management
Client Service Coordinator II, 09/2015 to Current
Cox Auto IncAugusta, GA,
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Scheduled [Number] appointments weekly for clients.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Balanced needs of multiple clients simultaneously using [Skill] and [Skill] in fast-paced retail environment.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Corrections Officer/Sergeant Supervisor, 01/2012 to 07/2015
Roederer&Luther Luckett Correctional ComplexCity, STATE,
  • Maintained appropriate control, security and well-being over those detained.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Transported inmates to scheduled court appearances, medical appointments, and authorized activities.
  • Conducted cell and illegal substance checks.
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Recommended changes in procedures to emphasize officer safety.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Performed [Type] and [Type] administrative duties to maintain appropriate records of accounted inmates.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Conducted routine and emergency head counts.
  • Maintained correct physical head count at all times.
  • Conducted internal security checks to ascertain inmate safety.
  • Led grid searches to locate and confiscate potential harmful items and contraband.
  • Maintained custody and control of [Number] inmates housed in maximum security unit.
  • Maintained records and logs of man hours, materials and equipment used.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Monitored behavior of [Number] inmates to prevent escape attempts, crime and other dangerous activities.
  • Safely transported inmates to and from work sites.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Maintained daily logs of shift activity.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Hostess and Server, 06/2009 to 01/2012
Outback SteakhouseCity, STATE,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated cash register, collected payments and provided accurate change.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Notified server after seating parties in section to facilitate prompt service.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide dining information and take party reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Hostess/Server's Assistant and Salad Expo, 06/2006 to 08/2009
Stoney River Legendary SteaksCity, STATE,
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Greeted guests with friendliness and professionalism.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Offered product samples, answered questions and suggested products.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
Education and Training
High School Diploma: , Expected in 06/2008
Oldham County High School - Buckner, KY

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Resume Overview

School Attended

  • Oldham County High School

Job Titles Held:

  • Client Service Coordinator II
  • Corrections Officer/Sergeant Supervisor
  • Hostess and Server
  • Hostess/Server's Assistant and Salad Expo


  • High School Diploma

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