Client Service Assistant Resume Example
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SharleneLuna
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
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Experience
01/2020 - CurrentClient Service AssistantCompany Name | City, State
- Compiled and modeled business data using software.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Compared old and newly received documents to ensure accuracy and rectified mistakes.
- Answered data questions to clients and higher-up employees.
- Gathered and organized data to analyze current industry trends.
- Collected, tracked and evaluated current business and market trend data.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Drafted professional business communication and answered phone calls and emails.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Documented conversations with customers to track requests, problems and solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed and updated physical and digital client account information to keep records accurate and current.
11/2018 - 02/2020ServerCompany Name | City, State
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
08/2017 - CurrentNannyCompany Name | City, State
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Prepared simple snacks to feed children.
- Physically and verbally interacted with children to promote mental and emotional development.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Helped children complete homework and special assignments daily to support academic performance.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
- Assisted with clothing selection, dressing and shoe tying.
- Provided safe transportation to and from activities and events.
- Taught children safe behavior when crossing street and to avoid contact with unsafe objects.
Education and Training
Bachelor of Arts: Sociology
Sonoma State | City
Sonoma State | City
- Mecha Member
- Smart Cookie Award Recipient
- Double-Major in Sociology & Chicano/Latino Studies
06/2017High School Diploma
South San Francisco High School | City, State
South San Francisco High School | City, State
Languages
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
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School Attended
- Sonoma State
- South San Francisco High School
Job Titles Held:
- Client Service Assistant
- Server
- Nanny
Degrees
- Bachelor of Arts : Sociology
06/2017 High School Diploma
