Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Customer support
Database maintenance
Quality improvements.
Document management
Data management
Friendly, positive attitude
Organization
Experience
01/2020 to Current
Client Service AssistantClifton Larson Allen – Plano, TX,
Compiled and modeled business data using software.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Compared old and newly received documents to ensure accuracy and rectified mistakes.
Answered data questions to clients and higher-up employees.
Gathered and organized data to analyze current industry trends.
Collected, tracked and evaluated current business and market trend data.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Drafted professional business communication and answered phone calls and emails.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Pulled and organized requested documentation.
Documented conversations with customers to track requests, problems and solutions.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Managed and updated physical and digital client account information to keep records accurate and current.
11/2018 to 02/2020
ServerFlixbrewhouse – Albuquerque, NM,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
08/2017 to Current
Nanny2 Fellas & A Big Vehicle – Broken Arrow, OK,
Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Prepared simple snacks to feed children.
Physically and verbally interacted with children to promote mental and emotional development.
Followed routines to foster stability and structure in children's lives while parents were away.
Washed and put away dishes and wiped down counters after meals and snacks.
Encouraged safe, positive behavior by redirecting children to take positive action.
Engaged children with games and puzzles to promote mental development and enjoyment.
Helped children complete homework and special assignments daily to support academic performance.
Minimized TV and mobile device time by engaging children with games and physical books.
Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
Assisted with clothing selection, dressing and shoe tying.
Provided safe transportation to and from activities and events.
Taught children safe behavior when crossing street and to avoid contact with unsafe objects.
Education and Training
Expected in
Bachelor of Arts: Sociology Sonoma State - Rohnert Park, CA, GPA:
Mecha Member
Smart Cookie Award Recipient
Double-Major in Sociology & Chicano/Latino Studies
Expected in 06/2017
High School Diploma: South San Francisco High School - South San Francisco, CA GPA:
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