Career/Skill Summary.... I have over 15+ years of experience in the customer service, health care and human resources spectrum. This includes progressive skill development in the business administration and HR environments. Strong interpersonal skills, work ethic and customer service skills to ensure the customer is top priority.
Excellent organizational ability consistent performance with high level results. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in an Administrative, HR, Receptionist or Clerical part-time opening.
Skills
Microsoft Office Suite
Teambuilding
Apex software proficiency
Clerical
Analytical skills
Good listening skills
Microsoft Office
Community Resources
MS Office
File management
Flexible & Adaptable
Responsible
Teamwork
Customer Service
Good telephone etiquette
Conflict resolution
Multitasking abilities
Planning and Coordination
Work History
Client Representative, 01/2019 to 01/2020 Blitt & Gaines P.C. – Vernon Hills, IL,
Welcomed, greeted and assisted clients and potential clients.
Check to ensure that appropriate changes were made to resolve customers updates in the APEX system.
Input change of address records and upload into the APEX system.
Coordinated sending out personalized Birthday Cards, Thank You Cards, SympathyCards, etc. to our clients.
Contact clients to arrange for a Personal Insurance Review with the Agent.
Keep records of customer interactions and transactions and recording details into the computer.
Organize incoming mail.
Refer unresolved customer grievances to the designated employee in the office.
Post client payments to their insurance policies.
Resolved customer service inquiries that required research and interactions with client and agent.
Built solid and trusting rapport with Clients, Colleagues and other agents.
Maintained energy and enthusiasm in fast-paced environment.
Responsible for all vendor record(s) management including contract data entry.
Process and manage requisitions and approval routing.
prepared purchase orders for appropriate signatures throughout the organization.
Actively follows-up and track purchase orders, communicating changes and status to requestors while managing vendor performance to delivery schedules, pricing terms and conditions and other contract provisions.
Responsible for data entry of contract details for 3rd party support management.
Communicate with vendor, changes in specification, change orders, quantities and adjustments.
Arrange return of merchandise when necessary.
Respond to various departments within the organization who may need information regarding vendors, products, deliveries, etc.
Directed product flow throughout company.
Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction and profitability.
Scheduled production plans according to customer needs and supply availability.
Kept stock areas clean, tidy and organized according to facility requirements.
Completed frequent inventory counts and resolved discrepancies.
Ordered more than $500 in supplies each week.
Monitored performance of external vendor supply chains while handling internal logistics.
Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Led proposal preparation, negotiation and administration of clinical contracts.
Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
National Recruiting Manager, 01/2007 to 12/2008 Accelerated Business Solutions, LLC – City, STATE,
(ABS went out of business).
Managed recruitment for an external firms.
Managed recruitment for the Top 10 Public Accounting Firms (Manager through Partner openings).
Full cycle recruiting including reference checks and background screens.
Managed all employment and business taxes for the business.
Maintained Taleo for all applicant tracking purposes.
Weekly strategic hire reports maintained for all clients.
Maintained post-hire relationships for retention purposes.
Business Operations Management (maintained the office supplies, postage meter and fax machine).
Managed all contingent and retained search contracts.
Posting of all open positions on our career website, Monster, Careerbuilder, Executive Resumes, etc.
Candidate pool was generated from cold calling, LinkedIn, executive resumes, Spoke, Jigsaw, etc.
Devised hiring and recruitment policies for 500+ employee company.
Liaised between multiple business divisions to improve communications.
Adhered to corporate branding requirements when filling positions.
Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
Developed lists of qualified candidates for corporate hiring managers.
Streamlined recruiting processes for entire team.
Built external tools to automate program operations and deliver user-friendly implementation.
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Recruited top talent to maximize profitability.
Discovered and resolved complex employee issues that affected management and business decisions.
Created organizational filing systems for records, correspondence and offer letters.
Education
High School Diploma: , Expected in Oak Hills High School - Cincinnati, OH GPA:
Business Administration Course Study
Professional development completed in Accounting.
Relevant Coursework included Co-Operative Program with working at First National Bank. Skills learned included working in a word processing center. Face paced environment with a team approach.
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