client relationship executive resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven and dedicated consultative sales executive for Press Ganey for 15 1/2 years while raising 2 beautiful children. Grew and retained clients in as many as 7 states in my tenure at Press Ganey. Most recently focused on building a $4.8 million book of business in the greater Chicago area. Built Executive relationships to enable clients to excel in patient experience and quality improvement. Gained knowledge of government reforms and their financial impact on our clients. Achieved $3 million sales club in 2008, and Press Ganey club trip winner in 2010.

Education and Training
MBA: healthcare management, Expected in 1993
Northeastern University - Boston, MA
Bachelor of Arts: History, Expected in 1991
University of New York at Binghamton - Binghamton , NY
Skill Highlights
  • Expertise in sales and strategic account management
  • Outstanding group presentation skills
  • Excellent communication skills and ability to conduct contract negotiations
  • Strong listening skills which helps in identifying business needs of the client
  • Solid hospital executive level relationships
  • Results driven professional with success in healthcare sales for 16 years
  • Trained in various sales management tools including Salesforce
Professional Experience
Client Relationship Executive, 02/1997 to 08/2012
Sun Life FinancialRedmond, WA,

Drive health care performance improvement to achieve excellence in patient experience, and clinical and financial outcomes by selling Press Ganey solutions.

Lead client relationships within my region, including, sales, client growth, profit and retention.

Responsible for developing and managing the strategy and plan for each client.

Engage hospital executives in patient, employee and physician satisfaction to improve quality and optimize reimbursement.

Utilize analytics and Press Ganey survey results to identify opportunities for improvement.

Present results to hospitals executives and staff.

Marketing and Planning Analyst, 11/1993 to 01/1997
Children's HealthAllen, TX,

Patient Experience Expert for the hospital

Administrative Resident, 05/1993 to 11/1993
West Suburban HospitalCity, STATE,

Post MBA Residency

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Resume Overview

School Attended

  • Northeastern University
  • University of New York at Binghamton

Job Titles Held:

  • Client Relationship Executive
  • Marketing and Planning Analyst
  • Administrative Resident


  • MBA
  • Bachelor of Arts

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