client care specialist resume example

Motivated Account Manager with experience in healthcare IT solutions sales and account relationship management --and goals, and effectively maintain client relationships to optimize customer satisfaction and achieve company goals. Qualifications 7+ years of strategic account management experience Experience demonstrating and selling healthcare IT solutions to C-Level Executives 6+ years of established success working effectively and independently as a remote employee Proficiency in Salesforce, SAP, NextGen software applications, MS Office Suite The Strategic Account Manager - New York will work with a team that has full operational responsibility for UpToDate's sales activities in the approximate geographic territory of New York State. Regional lines may change periodically. The ideal candidate will have previous experience within Hospital/Medical Center Sales, presenting to C-level executives. You are a proven account manager with relationship selling experience. You have experience presenting difficult pricing increases. You have 5+years of healthcare/medical device account management experience -- improving account relationships and building campaigns. Using expertise in healthcare information technology, medical informatics, relationship building and networking in the healthcare market, the person in this position focuses on building relationships and growing existing institutional accounts. Responsibilities Accountable for all Sales and Revenue generating activity in his/her region for renewing hospitals, ambulatory care centers and other classes of trade Identify, build relationships and successfully renew existing UpToDate accounts in a timely manner Create and update a Territory Business Plan to include strategy, tactics and milestones as it relates to hitting goals set by the company. Collaborates with his/her team and builds target list of accounts for UTD Renewal business Assists and communicates effectively with all Account Managers and UTD departments as it relates to the company selling process Assist UTD departments responsible for ensuring current enterprise customers are in compliance with contract terms and conditions Comply with established sales policies, pricing guidelines, and best practices for UTD's service offering. Build and maintain effective Sales Plans, Pipelines and Forecasts in CRM tool where applicable. Attend conferences to promote UpToDate's visibility and generate leads and sales. Maintain the highest standards of integrity and respect for co-workers, customers and prospects. Accounts Receivable, work with sales team to ensure accounts are set-up for timely payment. Special projects as deemed by the Sales Manager, Director or VP. Qualifications: Qualifications Search Requirements A BS/BA Degree; MBA preferred but not required 3-5 years prior healthcare sales