Motivated Account Manager with experience in healthcare IT solutions sales and account relationship management --and goals, and effectively maintain client relationships to optimize customer satisfaction and achieve company goals. Qualifications 7+ years of strategic account management experience Experience demonstrating and selling healthcare IT solutions to C-Level Executives 6+ years of established success working effectively and independently as a remote employee Proficiency in Salesforce, SAP, NextGen software applications, MS Office Suite The Strategic Account Manager - New York will work with a team that has full operational responsibility for UpToDate's sales activities in the approximate geographic territory of New York State. Regional lines may change periodically. The ideal candidate will have previous experience within Hospital/Medical Center Sales, presenting to C-level executives. You are a proven account manager with relationship selling experience. You have experience presenting difficult pricing increases. You have 5+years of healthcare/medical device account management experience -- improving account relationships and building campaigns. Using expertise in healthcare information technology, medical informatics, relationship building and networking in the healthcare market, the person in this position focuses on building relationships and growing existing institutional accounts. Responsibilities Accountable for all Sales and Revenue generating activity in his/her region for renewing hospitals, ambulatory care centers and other classes of trade Identify, build relationships and successfully renew existing UpToDate accounts in a timely manner Create and update a Territory Business Plan to include strategy, tactics and milestones as it relates to hitting goals set by the company. Collaborates with his/her team and builds target list of accounts for UTD Renewal business Assists and communicates effectively with all Account Managers and UTD departments as it relates to the company selling process Assist UTD departments responsible for ensuring current enterprise customers are in compliance with contract terms and conditions Comply with established sales policies, pricing guidelines, and best practices for UTD's service offering. Build and maintain effective Sales Plans, Pipelines and Forecasts in CRM tool where applicable. Attend conferences to promote UpToDate's visibility and generate leads and sales. Maintain the highest standards of integrity and respect for co-workers, customers and prospects. Accounts Receivable, work with sales team to ensure accounts are set-up for timely payment. Special projects as deemed by the Sales Manager, Director or VP. Qualifications: Qualifications Search Requirements A BS/BA Degree; MBA preferred but not required 3-5 years prior healthcare sales
Microsoft Office Suite, CRM Programs, and NextGen software applications
Account Management & Retention
Process & Performance Improvement
Strategic Project Plans
NextGen HealthcareApril 2009 to CurrentClient Care Specialist Horsham, PA
Wolters Kluwer U.
Corporation and all of its subsidiaries, divisions, customer / business units is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
INFORMATION For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com.
TTY is also available at 888 (4985) 4771.
Managed Unity Health System's involvement in NextGen's Beta testing program for 5.8 Facilitated weekly calls with Unity key contacts, NextGen Development (Jason Anderson and ) to review and prioritize issues, before, during, and after go-live Identified "show stoppers" or defects and obtained workarounds/hot fixes from Development Determined key issues found by Unity and shared best practices with client base to avoid future issue Worked with Sales to generate a $22,200.00 deluxe upgrade training package SOF for a CHC client in December 2013 Facilitated 20 assigned accounts through self-certification, project planning, etc.
for 5.8 upgrades, over 50% of which have at least completed TEST upgrade Secured resources for IPHCA and PTSO of WA custom training requests with limited notice Coordinated scheduling details with Regional Training Managers and Account Executive to schedule custom onsite training and develop custom documentation and training agendas Executed a new process for Development team support of NextGen's strategic client go-lives New process involved utilizing a conference bridge monitored by Development Coordinators during specified days/hours, typically on day of go-live, providing remote support rather than sending representatives from Development to travel onsite New trial process used during Unity Health's 5.7 application go-live was a success, to which development continued to adhere for future strategic client go-live support Successfully obtained hot fixes for PTSO of WA to address their top eight issues/defects found in 5.7 Facilitated the hot fix trial testing process by obtaining hot fix from Development, overseeing client testing, reporting results to development, and eventually triggering NextGen QA testing for final GR release to client base Manage 24 client accounts including 10 strategic accounts, serving as the primary point of contact for all aspects of post-implementation support and account management Document and report on client status, upgrade, MU, product implementations, and project plans Work closely with Account Executives on shared accounts, updating A.E.
on project timelines and diving tasks to ensure escalations, inquiries, and high priority issues are addressed promptly Proactively communicate NextGen product releases/announcements and relevant industry news to clients, in order to facilitate performance improvement to benefit client accounts, thus increasing client satisfaction and account retention while concurrently meeting NextGen's Gold Standard in client service.
INGRID Home SecurityJuly 2008 to March 2009Manager Berwyn, PA
Managed all aspects of channel sales and marking, executing strategic solution-based approaches in order to increase profitability.
Created and executed radius marketing and direct mail campaigns, increasing overall lead generation.
Launched company's first successful web affiliate program which enhancing product exposure and subscription base.
Managed company's warehouse operations, including forecasting, reporting, inventory management, and domestic and international vendor management.
eCast CorporationOctober 2006 to June 2007Senior Account Executive Raleigh, NC
Promoted from Sales Executive in 2006 to Senior Account Executive in 2007.
Initiated and executed EPM software account conversions, facilitated IPA presentations, contract initiation and closes, post-sale account management, and sold product ad-ons.
Named "Sales Rep of the Month" on three occasions during first four months with eCast.
Exceeded monthly quota consecutively throughout employment.
Education and Training
University of PittsburghMay 2005B.A: CommunicationsPittsburgh, PACommunications
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