client care specialist resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Passionate and driven to help others achieve health, well-being and safety through education and communication. An enthusiastic learner and proven award-winning communicator in various industries.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the client/patient experience with a positive outcome.
Skills
Veterinary Technician/Nursing
Veterinary experience
Computer skills/multitasking
Critical Thinking
Excellent Communication
EMT/Fire Fighter experience
Information intake
Analytical and Critical Thinking
Decision-Making
First Aid/CPR
Customer support (10+ years)
Social media marketing (10+ years)
Work History
09/2022 to CurrentOverflow Agent/Client Experience SpecialistApplicantpro | Saint George, UT,
Field calls from prospective clients in a timely and friendly manner
Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts
Schedule client appointments efficiently and accurately while providing a high-quality experience
Transfer calls back to hospitals and send messages to hospitals, as needed, to ensure client needs are met
Provide feedback to management on-call management tools, protocols, scripts, and client reception with intent to improve operations
Manage high volume of inbound and outbound calls and use SMS/Texts effectively
Multi-tasking with the use of different programs and navigating across a range of tech platforms
02/2022 to CurrentClient Care SpecialistMultnomah County, Oregon | Portland, OR,
Provide compassionate information to clients considering humane euthanasia
Interact with team members across departments to research and resolve customer concerns
Respond to all client inquiries with accuracy and kindness
Provide excellent customer service by following up with clients, and responding to incoming calls, often from distraught people in time of need
Answer customer questions/concerns via telephone, and email in a timely manner
Building solid and trusting rapport with clients, fostering trust and communication to meet their needs during emotional and stressful times
06/2014 to 03/2022Certified Veterinary TechnicianAudacy, Inc. | Richmond, VA,
Provided excellent and empathetic customer service in person and on the phone
Supported three veterinarians in a busy private animal clinic
Elite Fear Free Certified animal care technician
Triaged incoming patients to determine treatment needs and urgency of care
Answered owner animal health questions and advised on best care practices
Managed medical intervention and therapy for animals in collaboration with veterinarian
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
Recorded symptoms and documented medical observations to inform treatment decisions
Collected patient biopsies and blood samples for laboratory analysis
Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners
Greeted pet owners and went over available services, outlined costs, and determined the special needs of animals under our care
Prepared surgical instrument packs and drapes for use in sterile environments by processing in an autoclave under high-pressure and high-temperature conditions
Assessed paws, ears, and eyes for injuries or infections as part of the initial evaluation/triage
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
Performed diagnostic tests, including x-rays and blood or fluid analyses
Administered medication and vaccines
Safely restrained animals for procedures
Prepared animals for surgery and administered anesthesia/intubation
Supported veterinarian during surgical/dental procedures
Compassionate euthanasia care and support
Educating animal owners about behavior and anxiety
09/1999 to 02/2016On Air PersonalityMidwest Communications | City, STATE,
Wisconsin Broadcast Award-winning show co-host
Provided creative, entertaining, and engaging on-air content while executing format
Community engagement/involvement
Social media content creation and brand promotion using social media platforms
Ensuring that promotions and contests were executed properly to FCC standards and regulations
Spearheaded promotional appearances on behalf of the station and increased sales for advertisers.
Delivered exceptional programming to audience members by researching events, guests, and programs thoroughly.
Built broadcast storylines to interest listeners and grow the station's audience.
Researched topics for comment and discussion.
Interviewed show guests and moderated discussions.
Made promotional appearances at public events.
Presented weather, news, and commercials to listeners.
08/2017 to 05/2018EMT-BasicCompany Name | City, State,
Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Communicated with patients to gather incident and medical history information.
Participated in community programs to maintain company image and establish strong community relations.
Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
08/2017 to 05/2018Fire FighterCompany Name | City, State,
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
Inspected apparatus, equipment, grounds and stations for proper order and condition.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Responded to confined space incidents, EMS and hazardous material incidents.
Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies.
Education
Expected in 07/2021 to to Graduate Certificate | Animal Welfare and BehaviorUniversity of Pennsylvania, Philadelphia, PAGPA:
Studied a comprehensive overview of the fields of animal welfare and behavior, and human-animal interactions.
Expected in 06/2016 to to Certificate in Fire Science/ Emergency Medical Services | Emergency Medical Technology/Fire ScienceNorthcentral Technical College, Wausau, WIGPA:
Expected in 05/1993 to to Bachelor of Arts | Religion, BiologyHamline University, Saint Paul, MNGPA:
Certifications
Certified Veterinary Technician
December 2021 to December 2023
Accomplishments
Wisconsin Broadcasters Association Award for Best News Delivery 2015
Top Rated Morning Show in Medium Market 13 years-Nielson Ratings
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Resume Overview
School Attended
University of Pennsylvania
Northcentral Technical College
Hamline University
Job Titles Held:
Overflow Agent/Client Experience Specialist
Client Care Specialist
Certified Veterinary Technician
On Air Personality
EMT-Basic
Fire Fighter
Degrees
Graduate Certificate
Certificate in Fire Science/ Emergency Medical Services