LiveCareer-Resume

client advisor resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Leadership skills, critical thinking, creative thinking. Excellent team worker
  • Strong work ethic, problem-solving, time-management
  • Energy, stress-resistant, multitasking, and ambition
  • Proficiency in Microsoft office
  • Knowledgeable about Coding PHP, Web-design, Adobe Creative Cloud, CRM platforms, UI/UX design, GIT, Figma, Cinema 4D, Jira, Zoho, Microsoft 365
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Creative Problem Solving
  • Calm and Professional Under Pressure
Experience
12/2022 to Current
Client Advisor Hendrick Automotive Group Hickory, NC,
  • Supporting visual merchandising, presentation and brand standards
  • Supporting the execution of all corporate merchandising and floor sets
  • Ensuring the selling floor is neat, clean and organized and reflecting the correct visual image
  • Maintaining an easy to navigate Back of House ensuring compliance with safety standards
  • Reporting and correcting replenishment concerns, in partnership with stock team and management
  • Contacted prospective customers to present information and explain available services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
04/2020 to 11/2022
Lead Patient Care Coordinator Comprehensive Community Health Centers Glendale, CA,
  • Worked with leaders to supervise our call center staff and daily customer service operations
  • Conducted training sessions to prepare all Patient Care Coordinators for success on the job
  • Managed the Call Center team and ensure high quality performance
  • Created reports and analytic structures to monitor activities, and recommended process improvements
  • Evaluated performance by analyzing and interpreting data and metrics
  • Evaluated workflow process to improve efficiencies
  • Implemented corrective action plans to solve organizational and departmental problems
  • Increased teamwork by 60% for better results and quality
  • Created new Training Curriculum and Evaluation system
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
12/2018 to 03/2020
Patient Care Coordinator Kabafusion Cerritos, CA,
  • Entered/verified patient information for each order received into the order tracking system
  • Called patients to confirm address or order delivery, and processed co-payments
  • Called patients to determine their general satisfaction and the effectiveness of their compound prescription therapy; conducted a treatment effectiveness survey interview
  • Recorded and tracked all adverse effects events and complaints into a standard form
  • Trained new staff
  • Processed patient intake information and updated medical records prior to treatment.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
02/2016 to 05/2017
Customer Service Representative Radiant Logistics, Inc. Woodbury, NY,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education and Training
Expected in 2022
UI/UX Design Certificate:
ClaireComputer School Hillel - Odesa, Ukraine,
GPA:
Expected in 2021
PHP Pro Certificate:
Computer School Hillel - Odesa, Ukraine,
GPA:
Expected in 2021
PHP Basic Certificate:
Computer School Hillel - Odesa, Ukraine,
GPA:
Expected in 2016
Master of Philology: English, German Literature
International Humanitarian University - Odesa, Ukraine,
GPA:
Expected in 2014
Bachelor of Philology: English, German
International Humanitarian University - Odesa, Ukraine,
GPA:
Expected in
Web Design Certificate:
Computer School Hillel - Odesa, Ukraine,
GPA:
Languages
English:
Full Professional
Negotiated:
Ukrainian:
Native/ Bilingual
Negotiated:
Russian:
Native/ Bilingual
Negotiated:
Bulgarian:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • ClaireComputer School Hillel
  • Computer School Hillel
  • Computer School Hillel
  • International Humanitarian University
  • International Humanitarian University
  • Computer School Hillel

Job Titles Held:

  • Client Advisor
  • Lead Patient Care Coordinator
  • Patient Care Coordinator
  • Customer Service Representative

Degrees

  • UI/UX Design Certificate
  • PHP Pro Certificate
  • PHP Basic Certificate
  • Master of Philology
  • Bachelor of Philology
  • Web Design Certificate

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