Client Advisor Resume Example Stetler Dodge Chrysler Jeep Ram

CLIENT ADVISOR

Summary

Upbeat, customer-focused professional with several years of experience in retail environments. Committed to providing superior customer service. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Hard-working, inquisitive, motivated, high energy,

Skills

New car purchases
Cheerful and energetic
Excellent multi-tasker
Professional and polished presentation
Detail oriented
Open and clear communicator
Market understanding

Flexible
Warranty understanding
Organization and efficiency
Answering inbound calls
Protecting information
Competitive
Cash handling accuracy

Experience

Sales AssociateJun 2020 to Jul 2020
Stetler Dodge Chrysler Jeep Ram － York, PA

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closed deals with minimal oversight.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Sales AssociateDec 2019 to Feb 2020
Bob Ruth Ford － Dillsburg , PA

Applied consultative sales strategy to assess client needs
Demonstrated knowledgeable vehicle walk-arounds in effort to show potential buyers benefits and advantages and encourage purchases
Maintained productive relationships with existing customers through exceptional follow-up after sales
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Offered product and service consultations and employed upselling techniques.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Negotiated and closed deals with minimal oversight.
Sold various products by explaining unique features and educating customers on proper application.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Client AdvisorJan 2019 to Nov 2019
Apple Chevrolet-Cadillac － York, PA

Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Educated customers on product and service offerings.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Filled out paperwork to register vehicles and complete sales.
Adhered to all standards of quality and service as well as regulatory requirements.

Cocktail WaitressOct 2017 to Dec 2018
Maryland Live Casino － Hanover, MD

Recommended and served alcoholic beverages to patrons during high-volume shifts.
Assessed patrons' needs to always provide proactive service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicated with patrons to offer friendly service and determine needs.
Maintained accurate cash handling practices while efficiently serving customers.
Maintained tidiness and organization throughout bar area.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.

ServerMar 2015 to Oct 2017
La Bella Italia － Littlestown, PA

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

Education and Training

High School Diploma, General Courses2016Littlestown Area Senior High School － Littlestown, PA, United StatesHonor Roll 2016 3.6 GPA

Resume Overview

Companies Worked For:

Stetler Dodge Chrysler Jeep Ram
Bob Ruth Ford
Apple Chevrolet-Cadillac
Maryland Live Casino
La Bella Italia

School Attended

Littlestown Area Senior High School

Job Titles Held:

Sales Associate
Client Advisor
Cocktail Waitress
Server

Degrees

High School Diploma , General Courses 2016

Client Advisor Resume Example

Resume Score: 80%

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