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Client Advisor Resume Example

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CLIENT ADVISOR
Summary
In pursuit of opportunity to build upon current role as a product and customer centric sales roles, by focusing on training and overall presentation of products and services that will provide clients a lasting and memorable experience.
Highlights
Microsoft Office Suite including advanced operation of Outlook and Excel *Adobe Suite including detailed work with Illustrator *Proficient with both PC and Mac Platforms *E-Lead Program for client management
Accomplishments
  • MB Netstar for Inventory Management Cash Management Systems Participant in continuing education via trainings and workshops to aid in career advancement and product knowledge Usage of social media as a means of marketing communications to clients via Twitter, Instagram, Facebook, email etc.) Seeking further development in Product and Training areas to support short and long term career goals Open to relocation in U.S.
  • and abroad as opportunities support career goals.
Experience
December 2014
to
Current
Mercedes-BenzCharlotte, NCClient Advisor
  • Selected to be share in the efforts of dedicated frontline team from Mercedes-Benz Product Concierge Program Leadership Awarded Mercedes-Benz Employee of the Month for exceptional performance Provide a premium, detailed, and client-focused service experience to both new and known client base Noted for attention to organization of product location, structuring of deals, and transport of vehicles Sales and lease presentation to explain the benefits of both for each individual client Responsible for educating potential prospects on the benefits of ownership, maintenance and brand longevity Develop and execute product presentations in house and at exhibition events to highlighting brand and industry innovation Conduct needs assessments to assist clients with the ideal vehicle to suit their needs Star Certified by Mercedes-Benz USA Part of a team of 12 advisors hand selected to represent Mercedes-Benz of Northlake Achieved an average of 10 units per month with average of 780+ CEI Score Constant on-going management of client database to keep updated with new products, services, and general updates.
October 2013
to
December 2014
Product Concierge Product Specialist
  • Served as a brand ambassador and product specialist for Mercedes-Benz of Northlake Manufacturer Certified to provide onboarding service for every Mercedes-Benz product Ranked # 1 in training program for Product Specialist recognized by Andrew J.
  • Noye (Mercedes-Benz Southern Region General Manager) for exceptional performance Extra Mile Award Recipient July 2014 Employee of the month multiple months based on work ethic and performance Sent out to and trained by the Mercedes-Benz USA in the southern region Jacksonville Florida Training Facility Responsible for building brand equity and maintaining strong relationships with current and future Mercedes owners Lead entire dealership for Customer Survey Responses during 12 month period First to complete pilot Mercedes-Benz Product Concierge program in the region (North & South Carolina) Held responsible for developing and training program at home location allowing for successful onboarding of other product specialist after pilot program Participated in ongoing training locally and abroad.
May 2012
to
May 2013
Kingsrowe LLCColumbus, OHMarketing, Sales and Design Associate
  • Ongoing training and development with founder and CEO along with other support staff Served as member of sales staff at both Sole Classics(footwear segment) and Kings Rowe Gallery(Apparel segment) Shadowed the development of an independent own business from blueprints to actual construction and running of Kingsrowe Gallery flagship store Handled inventory tracking for incoming and outgoing product, as well as administrative duties including invoice processing Aided in maintenance of social media & general social presence for the company (i.e., website, Twitter, Instagram, Facebook, etc.).
May 2011
to
May 2013
Footlocker, House of Hoops SegmentColumbus, OHProduct Consultant
  • Selected as 1 of only 4 members based on notable performance to lead specialized House of Hoops Project Team in overall market Completed and exceeded weekly sales targets to ensure performance as an associate weekly Participant in ongoing concentrated training in order to maintain a level of product knowledge as expected by Nike Developed, organized and executed floor sets for new products creating a top notch consumer-friendly interface for clients Ranked by store and district management as top employee for district sales month to month during the duration of time in role.
Education
May 2013
The Ohio State UniversityColumbus, OHBachelor of Arts: Sociology Strategic CommunicationsSociology Strategic Communications
Skills
a level, administrative duties, Adobe Suite, benefits, blueprints, client management, client, clients, database, equity, General Manager, Illustrator, innovation, inventory, invoice processing, Leadership, Mac, market, Excel, Microsoft Office Suite, Outlook, presentations, product location, Sales, website
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Resume Overview

Companies Worked For:

  • Mercedes-Benz
  • Kingsrowe LLC
  • Footlocker, House of Hoops Segment

School Attended

  • The Ohio State University

Job Titles Held:

  • Client Advisor
  • Product Concierge Product Specialist
  • Marketing, Sales and Design Associate
  • Product Consultant

Degrees

  • Bachelor of Arts : Sociology Strategic Communications

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