Self-motivated professional with over 16 years experience in banking environments.
Highly experienced in customer service and has the ability to handle high volume of customers' demands. Possess strong communication and critical thinking skills. Works effectively on teams, as well as independently.
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Top sales performer
Customer service expert
Outstanding employee of the year.
Teller of the year.
Exceed above and beyond quarterly goals.
Client AdvisorFeb 2006 to Aug 2016 Grand Bank & Trust subsequenly acquired by Seacoast Bank － West Palm Beach, Florida
Established new customer accounts including checking, savings, lines of credit and loans.
Trained employees on cash drawer operation.
Processed cash withdrawals.
Adhered to Bank's security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Loaded consumer loan applications into the loan processing program.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel.
Delivered prompt, accurate and excellent customer service.
Accessed and verified customer profiles information online when necessary.
Informed and recommended product and services that benefit customer needs
Personal Banker/TellerJan 2004 to Jan 2006 Bank Of America － West Palm Beach, Fl
Verified customer identity and open accounts.
Accessed and verified customer profiles information online when necessary
Monitored internal and external Wire Transfers
Reviewed checks for negotiability and examined endorsements
Placed deposit holds, disclosed funds availability to customers.
Customer Service Representative/TellerJan 2001 to Jan 2004 Northfork Bank － Manhattan, New York
Used teller system to accept deposits, cash checks and make payments.
Accepted customer transactions and cash deposits or make payments.
Balanced cash drawer at the end of each working day.
Associate of Applied Science, BusinessPalm Beach State CollegeBusiness (still pursuing)
Diploma, BusinessAabboutnutt Gallimore High JamaicaBusiness
Balance funds, Access, Excel, Microsoft Office, PowerPoint, Quick Books.