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client account specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Award winning and knowledgeable consultant with 8 years of experience providing valued customer service. Proven ability to assist with time management while communicating and coordinating different tasks. Dependable and quick-thinking service consultant with years of experience organizing, processing, and efficiently handling daily requests from clients. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills
  • Customer service, Sales, Customer care, Management, Phone Etiquette, Project Management, Email Marketing, Phones,
  • Leadership Experience, Service Writing, Time management, Documentation review, Bilingual, Microsoft word
  • Technical Support
  • Professional Relationships
  • Automotive Knowledge
  • Critical Thinking
  • Maintenance and Repair
  • Upselling
Education
Deland High School Deland, FL Expected in 05/2010 High School Diploma : - GPA :
Work History
Gensler - Client Account Specialist
Newport Beach, CA, 10/2022 - Current
  • Achieved performance goals on consistent basis.
  • Trained new team members on scripts, company services, and collection strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Maintaining above 90% of dollars collected
Legend Management Group - Assistant Service Manager
Centreville, VA, 11/2019 - 10/2022
  • National Honoree for award of excellence for two consecutive years
  • Worked with departments across company including sales ,service vendors , and tow companies to provide top service to clients
  • Handled customer inquiries, answered questions, and resolved problems in timely manner
  • Recommend service/repairs based on clients vehicle age/mileage/diagnosis results
  • Improved client retention, resulting in increase in sales
  • Maintained records of service transactions and customer feedback for future reference.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
Autonation, Inc. - Service Advisor
Columbus, GA, 06/2019 - 11/2019
  • Service clients via multiple communications ie in person, via email , phone and text
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased sales through up-sells and cross-selling of additional products and services
  • Communicated with customers daily, provided friendly and courteous service, and answered questions in efficient manner
  • Make recommendations based on age/mileage of vehicle.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets by more than 10%
Legend Management Group - Assistant Service Manager
Clarksburg, MD, 07/2015 - 05/2019
  • Increased sales by through up-sells and cross-selling of additional products and services
  • Located and implemented formal product development process, resulting in increase in sales
  • Increased customer retention year-over-year
  • Handled in-line customers in polite, courteous, and respectful manner
  • Maintained high-touch, personalized service for clients by answering customer calls and collecting customer intelligence
  • Increased average ticket size by 20%
  • Resolved customer complaints in professional and timely manner.
  • Analyzed service reports to identify areas of improvement.
  • Developed department processes and procedures to boost customer satisfaction.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Additional Information
  • Awards , Infiniti Award Of Excellence

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Resume Overview

School Attended

  • Deland High School

Job Titles Held:

  • Client Account Specialist
  • Assistant Service Manager
  • Service Advisor
  • Assistant Service Manager

Degrees

  • High School Diploma

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