Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I am a dedicated and strong employee, looking for a positive change to enhance my background.

Skills
  • Creative Thinking
  • Team Collaboration
  • Flexible and Adaptable
  • Self-Motivated
  • Prioritization and Time Management
Work History
Clerk IV Supervisor, 04/2019 to 08/2021
Secretary Of State, Bureau Of Motor VehiclesCity, STATE,
  • Plans, organizes, assigns, schedules, prioritizes, monitors, and reviews the work of administrative support staff.
  • Screens, interviews, selects, trains, and evaluates (Performance Appraisals) staff; and recommends termination actions.
  • Discusses employee complaints/grievances with employee and determine course of action in accordance with applicable policy.
  • Develops and recommends policies and procedures to improve overall operations.
  • Interprets and explains rules, regulations, polices, and procedures; and applies them to program operations and individual cases.
  • Implements and complies with human resource laws, policies, procedures, and practices such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety.
  • Writes and prepares correspondence and documents, and signs supervisor’s name as authorized.
  • Reviews input/output of information from electronic information systems and develops/implements quality control standards for data input structures and output quality assurance.
  • Gathers and tabulates information; and prepares reports on unit activities.
  • Examines documents for compliance with applicable regulations.
  • Reviews, verifies, reconciles, and revises payroll and/or personnel transactions.
  • Develops, posts to, amends, and updates web pages using established content.
  • Assesses office needs and recommends/implements improvements for workspace, equipment, ergonomics, and workplace safety.
  • Resolves basic computer hardware and software problems..
Customer Service Rep. Associate II Supervisor, 04/2018 to 04/2019
Secretary Of State, Bureau Of Motor VehiclesCity, STATE,
  • Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
  • Assist customers and providers with reporting, eligibility, and compliance requirements.
  • Coordinate approved customer services.
  • Code, compute, verify, post, reconcile, and/or update standard documents.
  • Present routine factual information to individuals/groups.
  • Implements and complies with human resource laws, policies, procedures, and practices, such as: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, human resource components of security protocols of agency information security and confidentiality policies, and employee safety in order to ensure fair and equal treatment of personnel.
  • Evaluate employee performance in accordance with State of Maine Performance Management and Appraisal System.
  • Coach employees in meeting performance standards.
  • Discuss employee complaints/grievances with employee and determine course of action in accordance with applicable policy.
  • Initiate, recommend, and/or make hiring, disciplinary, and termination actions.
  • Participate in interviewing, selecting, orienting, training, and instructing new employees.
  • Plan, assign, instruct, review, and monitor the work of support staff.
  • Set and adjust employee work schedule.
  • Ensure and monitor employee occupational health and safety.
  • Develop and recommend work methods and administrative policies/procedures to improve existing work practices.
  • Oversee and monitor effective and efficient core operations of the operational unit(s).
  • Establish work objectives and assess progress.
  • Adapt processes/procedures to meet new and/or changing work requirements.
  • Establish operational priorities, procedures, and quality assurance mechanisms.
  • Initiate, coordinate, implement, and evaluate administrative activities.
  • Coordinate work with external operational units/programs to enhance efficiency and achievement of operational goals.
  • Adjust program/work operations and objectives to meet planned and unexpected change.
  • Analyze personnel, operational, and organizational issues and problems; and develop timely and economical solutions.
  • Advise superiors regarding the work/operations and act as “troubleshooter.”
Customer Service Representative Associate II, 09/2014 to 04/2018
Secretary Of State, Bureau Of Motor VehiclesCity, STATE,
  • Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
  • Assist customers and providers with reporting, eligibility, and compliance requirements.
  • Coordinate approved customer services.
  • Code, compute, verify, post, reconcile, and/or update standard documents and financial transactions.
  • Track and/or monitor contracts and/or licenses.
  • Present routine factual information to individuals/groups.
Education
: Bachelor of Science in Psychology, Expected in
Kaplan University - Davenport, IA
GPA:
High School Diploma: , Expected in 08/2002
Cony High School - Augusta, ME,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average

resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Kaplan University
  • Cony High School

Job Titles Held:

  • Clerk IV Supervisor
  • Customer Service Rep. Associate II Supervisor
  • Customer Service Representative Associate II

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: