Customer-oriented, strategic-thinking Project Manager with over 16 years of experience in building relationships, cultivating partnerships, retaining positive organizational results in time sensitive environments. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products and events, turnaround management during troubled times, territory development and revealing customer needs to deliver solutions. Proven leader demonstrates success with elite portfolio of clientele, promoting Non-Profit organizations team approach, delivering world-class customer service experience.
Skills
Effective Communicator and Public Speaker
Integrity and Transparency
Relationship and Team Building
Operational Analysis
Leadership and People Development
Complex Problem Solving
Employee Motivation and Performance
Strategic Planning and Execution
Approachable and Outgoing
Adaptable and Flexible
People and Culture
Project Oversight
Innovative and Visionary
Experience
06/2016 to 08/2019
Chief of OperationsCommunity Partnership For Children – Palatka, FL,
Served as strategic advisor and functional expert on critical strategic and operational matters.
Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
Developed highly effective working relationships with other departments by being positive and constructive leader.
07/2012 to 05/2016
Personnel ManagerFedex Cross Border – Grove City, OH,
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Reduced accidents in workplace by implementing safety policies and procedures.
Established measures to promote diversity and drive equal access to opportunity and advancement.
Launched wellness plans to reduce stress, boost morale and increase productivity.
09/2008 to 06/2012
Senior Project ManagerUnited States Marine Corps, NORAD USNORTHCOM – City, STATE,
Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Managed multiple project teams engaged in Defense of North America development in cross-functional environment to reach project success.
Monitored design processes from conceptual phase through construction.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Brought in additional project personnel and resources to meet demands.
Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
06/2004 to 08/2008
Personnel ManagerUnited States Marine Corps – City, STATE,
Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
Reduced accidents in workplace by implementing safety policies and procedures.
Established measures to promote diversity and drive equal access to opportunity and advancement.
Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Education and Training
Expected in 08/2021
Associate of Science: Firearms Technology Sonoran Desert Institute - Scottsdale, AZ GPA:
Expected in 04/2012
Graduation Certificate: Advanced Leadership/Management Development Course Marine Corps University - Camp Pendleton South, CA, GPA:
Expected in 01/2016
Graduation Certificate: Senior-level Leadership/Technical/Management CRS Marine Corps University - Camp Pendleton South, CA, GPA:
Accomplishments
Developed relationships with all Commands and achieved safety certifications goals directed by Marine Corps Policy.
Promoted to Motorcycle President due to Level 1, 2, 3 street/off-road certifications leading the safety program that achieved 100% adherence.
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