Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Reliable employee seeking position. Offering excellent communication and good judgment. Experienced Customer Service representative with over 10 years of experience in Banking.

Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Recognized consistently for performance excellence and contributions to success in the Customer Satisfaction industry. Strengths in resolving problems and improving customer satisfaction backed by training in Business Administration.

  • Attention to Detail
  • Service-Oriented
  • Honest and Ethical
  • Monthly Financial Statements
  • Customer Complaint Resolution
  • Client Engagement
  • Microsoft Excel
  • Verbal and Written Communication
Work History
Chase Private Client Wires/Customer Service Specialist, 03/2009 - Current
JPMorgan Chase City, STATE,
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked daily with over 50 customers to understand needs and provide excellent service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Highlighted values and educated clients on wires and financial products.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
DRIVER/Customer Service Agent, 04/2000 - 02/2009
DHL Express City, STATE,
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Resolved over 20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contacted customers to return routine and general calls promptly.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Entered customer information into customized computer system with Excel to document and organize client records.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Associate of Business Administration: Business Administration, Expected in 04/2011
Everest University Online - Tampa - Seffner, FL
High School Diploma: , Expected in 05/1998
Hastings High School - Houston, TX

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Resume Overview

School Attended

  • Everest University Online - Tampa
  • Hastings High School

Job Titles Held:

  • Chase Private Client Wires/Customer Service Specialist
  • DRIVER/Customer Service Agent


  • Associate of Business Administration
  • High School Diploma

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