CHANGEPOINT PSA/PPM - PROFESSIONAL SERVICES DELIVERY CONSULTANT
Experienced I/T Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Client-focused with many years experience designing innovative applications and achieving high client satisfaction.
IBM Cognos Business Analytics (Report Studio)
CA Clarity (PPM)
Excellent problem-solving abilities
Technical specifications creation
Excellent diagnostic skills
Coding and modularization
Changepoint PSA/PPM - Professional Services Delivery Consultant, 03/2004 to 03/2016 Changepoint ULC – Seattle, WA (remote)
Plan, Design, Configure, Implement and Project Manage Changepoint software product installations to meet customer needs.
Deliver services in a timely, cost effective and professional manner in adherence to project budget timelines.
Provide technical and non-technical support and professional services to clients or other staff members regarding the use, operation, and maintenance of the Changepoint application.
Develop and provide technical support for reports, dashboards, custom reports summarizing business, financial, or economic data (business analytics) for review by executives, managers, clients, and other stakeholders.
Conduct needs assessments of customer requirements, develop scope of work and supporting documentation, to include conceptual solution options, diagrams, workflows, business cases, etc. to support a compelling winning solution.
Use advanced technical knowledge of integrations to write and maintain new/revised manuals, bulletins, implementation packages, and other technical documents.
Track project status, risks, budgets and provide in-depth status reports to management.
Recommend improved materials to customers, documenting how such changes will lower costs or increase productivity.
Collaborate with sales teams to understand customer requirements, to promote the sale of Changepoint software, and to provide sales support.
Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
Prepare and deliver technical presentations that explain Changepoint product or services to customers and prospective customers.
MIS Director, 06/1992 to 03/2004 NY Cotton Exchange – New York, NY
Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Creation and adherence to annual dept. operating budget.
Evaluate data processing proposals to assess project feasibility and requirements.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Recruit, hire, train and supervise staff, or participate in staffing decisions.
Review project plans to plan and coordinate project activity.
Provide users with technical support for IT problems.
Recommended architectural improvements, design solutions and integration solutions.
Designed strategic plan for component development practices to support future projects.
Managed creative projects from concept to completion while managing outside vendors.
Aligned office departments and increased inter-department communication and data sharing.
Recommended network security standards to management.
Field Engineer/Application Developer/Systems Engineer, 02/1979 to 06/1992 IBM Corp – New York, NY
Confer with customers and engineers to assess equipment needs and to determine system requirements.
Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
Install and perform repairs to hardware or peripheral equipment, following design or installation specifications.
Diagnose, troubleshoot, and resolve hardware or other network and system problems, and replace defective components when necessary.
Write, update, and maintain computer programs or software packages to handle specific jobs such as tracking inventory, storing or retrieving data, or controlling other equipment.
Write, analyze, review, and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Graduated: St. John's University - Jamaica, NY
Supplemental: IBM Technical Education Center - Atlanta, GA; Dallas, TX