LiveCareer-Resume

changepoint psa ppm professional services delivery consultant resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Experienced I/T Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Client-focused with many years experience designing innovative applications and achieving high client satisfaction.
Skills
  • Changepoint PSA/PPM
  • IBM Cognos Business Analytics (Report Studio)
  • Tableau Analytics
  • Salesforce (integration)
  • MS-SQL Programming/Development
  • Microsoft Project
  • CA Clarity (PPM)
  • Daptiv (PPM)
  • Project Management
  • Excellent problem-solving abilities
  • Technical specifications creation
  • Enterprise technologies
  • Excellent diagnostic skills
  • Coding and modularization
  • HTML
  • XML
  • JavaScript
  • C
Work History
Changepoint PSA/PPM - Professional Services Delivery Consultant, 02/2004 to 02/2016
Changepoint ULCCity, STATE,
  • Plan, Design, Configure, Implement and Project Manage Changepoint software product installations to meet customer needs.
  • Deliver services in a timely, cost effective and professional manner in adherence to project budget timelines.
  • Provide technical and non-technical support and professional services to clients or other staff members regarding the use, operation, and maintenance of the Changepoint application.
  • Develop and provide technical support for reports, dashboards, custom reports summarizing business, financial, or economic data (business analytics) for review by executives, managers, clients, and other stakeholders.
  • Conduct needs assessments of customer requirements, develop scope of work and supporting documentation, to include conceptual solution options, diagrams, workflows, business cases, etc. to support a compelling winning solution.
  • Use advanced technical knowledge of integrations to write and maintain new/revised manuals, bulletins, implementation packages, and other technical documents.
  • Track project status, risks, budgets and provide in-depth status reports to management.
  • Recommend improved materials to customers, documenting how such changes will lower costs or increase productivity.
  • Collaborate with sales teams to understand customer requirements, to promote the sale of Changepoint software, and to provide sales support.
  • Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
  • Prepare and deliver technical presentations that explain Changepoint product or services to customers and prospective customers.


MIS Director, 05/1992 to 02/2004
NY Cotton ExchangeCity, STATE,

  • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Creation and adherence to annual dept. operating budget.
  • Evaluate data processing proposals to assess project feasibility and requirements.
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • Recruit, hire, train and supervise staff, or participate in staffing decisions.
  • Review project plans to plan and coordinate project activity.
  • Provide users with technical support for IT problems.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Designed strategic plan for component development practices to support future projects.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Aligned office departments and increased inter-department communication and data sharing.
  • Recommended network security standards to management.

Field Engineer/Application Developer/Systems Engineer, 01/1979 to 05/1992
IBM CorpCity, STATE,
  • Confer with customers and engineers to assess equipment needs and to determine system requirements.
  • Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
  • Install and perform repairs to hardware or peripheral equipment, following design or installation specifications.
  • Diagnose, troubleshoot, and resolve hardware or other network and system problems, and replace defective components when necessary.
  • Write, update, and maintain computer programs or software packages to handle specific jobs such as tracking inventory, storing or retrieving data, or controlling other equipment.
  • Write, analyze, review, and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
  • Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
Education
Graduated: , Expected in to St. John's University - Jamaica, NY
GPA:
Supplemental: , Expected in to IBM Technical Education Center - Atlanta, GA; Dallas, TX
GPA:
  • Emphasis in Computer Technology
  • Emphasis in Programming
  • Emphasis in Management Information Systems
  • Emphasis in I/T Consulting

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • St. John's University
  • IBM Technical Education Center

Job Titles Held:

  • Changepoint PSA/PPM - Professional Services Delivery Consultant
  • MIS Director
  • Field Engineer/Application Developer/Systems Engineer

Degrees

  • Graduated
  • Supplemental

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: