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certified nursing assistant resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Knowledgeable and dedicated customer service professional with extensive experience in Call Center Representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Linen Replacements
  • Bedsore Prevention
  • Output Monitoring and Reporting
  • Fluid Measurement
  • Feeding Assistance
  • Activities of Daily Living (ADL) Support
  • Needs Determination
  • Nutrition and Diet
  • Emotional and Social Support
  • Vital Signs Collection
  • Caregiver Relations
  • Supporting Personal Needs
  • Oral Hygiene
  • Transporting Patients
  • Dementia and Alzheimer's Knowledge
  • Grooming and Bathing Assistance
  • Preparing Meals
  • General Housekeeping Abilities
  • Companionship and Emotional Support
  • Range of Motion Exercises
  • Respiratory Equipment Training
  • Observing Responses
  • Medication Assistance
  • Responding to Emergencies
  • Monitoring Fluids
  • Recording Vital Signs
  • Catheter Care
  • Assisted Living
  • Bathing and Dressing
  • Feeding Tube Management
  • Emotional Intelligence
  • Personal Care Assistance
  • Biohazard Disposal
  • Patient Feeding
  • Room Cleaning and Restocking
  • Calm Under Stress
  • Quality Patient Care
  • First Aid Certification
  • Bed Transfers
  • Wound Care
  • CNA Certification
  • Wheelchair Assistance
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Call Documentation
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Scripted Calls
  • Call Transfers
Work History
Certified Nursing Assistant, 08/2020 to 06/2021
Select Express & LogisticsPort Saint Lucie, FL,
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Oversaw and maintained patients' rooms, and living areas .
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant, 05/2016 to 03/2019
Select Express & LogisticsPrinceton, NJ,


  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, and blood pressure.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Transported patients between rooms and appointments or testing locations.
Call Center Representative, 05/2017 to 08/2017
SykesHindman, KY,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Recommended products to customers, thoroughly explaining details.
Education
GED: , Expected in 09/2010
Northeast State Community College - Blountville, TN
GPA:
Certifications
  • CNA - Certified Nurse Assistant

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Resume Overview

School Attended

  • Northeast State Community College

Job Titles Held:

  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Call Center Representative

Degrees

  • GED

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