Certified Nursing Assistant Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Hardworking, Knowledgeable, and Professional Receptionist skilled in administrative support. offering familiarity with both a clinic setting and HR setting after 4 1/2 years of experience managing fast-paced, front desk operations. Security-conscious and astute in control of confidential documentation. Passionate about patient satisfaction and talented at supporting company staff, office personnel and patient needs. Also- I'm a flexible hard worker ready to learn and contribute to team success.
  • Infection control procedures
  • Medical terminology knowledge
  • Patient relations
  • Multi-line telephone skills
  • Organization and efficiency
  • Office equipment operations
  • PC proficient
  • Tech-savvy
  • Multitasking and prioritization
  • Professional and polished presentation
  • Personnel records maintenance
  • Understanding of HR policies
  • Word processing
  • People skills
  • Reliable and trustworthy
  • Leadership
  • Work ethic
  • Proficient in Microsoft Word, PowerPoint, Excel, [all Microsoft programs]
  • Certified in First Aid + CPR
  • Punctual
  • Reliable
  • Able to work with little to no supervision
  • Charting expertise
  • Calm and level-headed under duress
  • Quick problem solver
  • Documentation procedures expert
04/2019 to 12/2019
Certified Nursing Assistant Perkins School For The Blind New Hampshire, OH,
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented activities and recorded information in EMR system.
  • Delivered nursing assistance to residents in 65-bed memory care facility.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Delivered high level of care to every patient.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted over 70 residents with daily needs, personal hygiene, dressing and facility transfers.
08/2018 to 01/2019
Customer Service Manager Duck Creek Technologies Rosemont, IL,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and online and same day delivery orders.
08/2016 to 11/2016
Clinic Assistant/Clinical Coordinator Calvary Christian Academy Hollywood, FL,
  • Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
  • Verified patient billing information, processed patient accounts and maintained records and documentation.
  • Directed and escorted patients to treatment areas per appointment plans.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with patients by phone and via written correspondence.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Answered appointment calls to streamline office operations.
  • Communicated with medical staff regarding patient medical records.
  • Collaborated both clinical and administrative duties in medical office setting.
01/2014 to 01/2016
Human Resources Administrative Assistant TMBCI Headquarters City, STATE,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Created and managed more than 300 confidential personnel records.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Developed and maintained training materials and benefits packets for new hires.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 150 incoming calls per day.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit.
Education and Training
Expected in 05/2018
Associate of Science: General Studies
Turtle Mountain Community College - Belcourt, ND
  • Graduated with a 4.0 GPA.
  • Dean's List Honoree, 4 semesters.
  • Awarded Tribal Scholarship, Cobell Scholarship, American Indian College Fund, North Central Scholarship, Massachusetts Scholarship.
  • Member of, Quilting Club.
  • Volunteer Tutor in Math, Science, Comp Classes (English and Grammar), Chemistry, Anatomy and Physiology 1 and 2
Expected in 05/2018
Associate of Arts: General Studies
Turtle Mountain Community College - Belcourt, ND,
  • Graduated with a 4.0 GPA.
  • Dean's List Honoree, 4 semesters.
  • Awarded Tribal Scholarship, Cobell Scholarship, American Indian College Fund, North Central Scholarship, Massachusetts Scholarship.
  • Member of, Quilting Club.
  • Volunteer Tutor in Math, Science, Comp Classes (English and Grammar), Chemistry, Anatomy and Physiology 1 and 2
Expected in 05/2019
License: Paraprofessional
North Dakota Department of Public Instruction - Bismarck, ND,
Expected in 11/2019
License: Certified Nursing Assistant
Turtle Mountain Community College - Belcourt, ND,
Additional Information

If hired, I will not let you, my co-workers, or myself down. I am a people pleaser and a over achiever, I will make sure that my job is done with 100% satisfaction from supervisors, clients, and co-workers. I always go the extra mile (sometimes extra 10 miles) to make sure my job is done correctly and professionally.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Measurable Results
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Turtle Mountain Community College
  • Turtle Mountain Community College
  • North Dakota Department of Public Instruction
  • Turtle Mountain Community College
Job Titles Held:
  • Certified Nursing Assistant
  • Customer Service Manager
  • Clinic Assistant/Clinical Coordinator
  • Human Resources Administrative Assistant
  • Associate of Science
  • Associate of Arts
  • License
  • License

Similar Resume

View All
Certified Nursing Assistant/ Clerk/MedicalCoder
Certified Nursing Assistant
Certified Nursing Assistant