I am a person who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Former Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Organized person with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Patient-focused Medical Administrative Assistant with more than 1 year experience working in a busy medical setting serving diverse populations. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Hospital inpatient and outpatient records
Research and data analysis
Office support (phones, faxing, filing)
Excellent verbal communication
Resourceful and reliable worker
Excellent problem solver
Office management professional
Composed and professional demeanor
Certified Nursing Assistant08/2014
to Current Oak Park (East Alabama Medical Center) – 1365 Gatewood Dr
Member in good standing with Nurse Aide Registry.
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded blood glucose levels.
Changed sterile dressings.
Obtained information about clients' medical history, drug history, complaints and allergies.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Assisted in cleansing enemas, catheterization and bladder irrigations.
Assisted patients with ambulation and crutch walking.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.
Answered patient calls for care and feeding.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Documents objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients' condition or environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness.
Provided a comforting and soothing environment.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Web Chat Sales Rep08/2013
to 03/2014 AFNI – 1000 Jeter Ave, Opelika,
3rd Party for Verizon Wireless, My duties are to talk with customers via Web Chat to buy new lines, explain the plans, educate them on WHY they should choose Verizon and try to give them the best deals as possible.
If a customer wants to upgrade their phone, I am able to check their accounts to go over what options they have.
If there is a customer who wants to add new lines I am to treat that customer as a new customer and again go over the plans and educate them on possibilities they have when adding a new line.
Basically you could say I so customer servicing as well, people chat in all the time on how to change something on their account, answering technical support questions, customer care questions and ETC.
Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
Developed key messaging, branding and positioning statements.
Seasonal sales associate09/2011
to 02/2012 Belk and Bath&Body Works of Auburn – 1627 Opelika Rd. Auburn,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Compute and record totals of transactions.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Supervise others and provide on-the-job training.
Bath and Body works of auburn, al 36832 (Phone
High School Diploma: 2011Opelika High School-
1700 Lafayette pkwy. Opelika,
I was a first chair flute player for concert and marching band at Shaw High School of Columbus, GA I attended before Opelika.
Southern Union of Opelika, al United States
Completed some coursework towards ADN, Jun 2012
Coursework in Business, Accounting and Healthcare Administration
Associate of Applied Science: Nursing yearCurrentSouthern Union State Community College-
1701 Lafayette pkwy. Opelika,
Coursework in Healthcare Management
Certificate in Health Information Administration
Coursework in Healthcare Administration
As of March 2013 I have been certified as a CNA by the state of Alabama through the institution of the Achievement Center- Easter Seals. My state registry number is my SSN.
calculators, cash registers, CNA, credit, customer care, mark, money, Word, works, policies, sales, scanners, technical support, Phone, type, upgrade