certified nursing assistant resume example with 2+ years of experience
Knowledgeable and dedicated customer service professional with extensive experience in retail and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking Customer Service Representative with 3+ years of experience working with medical/customer service. Trained in project and time management with extensive knowledge of client Care and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
- Data entry
- CPR/First Aid Certified
- Case management
- Medical Records Management
- Charting and clinical documentation
- Direct patient care
- Supporting personal needs
- Telephone etiquette
- Appointment scheduling
- Greeting customers
- Telephone reception
- Professional communication
- Active listening skills
- Customer-oriented
- Computer literate
- Detail-oriented
- Credit card transactions
- Merchandising
- Upselling techniques
- Retail sales
- Strategic sales knowledge
South Miami, FL, 07/2018 - 11/2019
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Obtained client medical history, including medication information, symptoms and allergies
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Sarasota, FL, 01/2017 - 03/2018
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Communicated with vendors regarding back order availability, future inventory and special orders
- Regularly exceeded daily sales and product add-on quotas
- Educated customers on promotions to enhance sales
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
Allentown, PA, 08/2016 - 02/2017
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
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Resume Overview
School Attended
- Pikes Peak Community College
- The independence center
Job Titles Held:
- Certified Nursing Assistant
- Customer Service Representative
- Cashier
Degrees
- Emergency medical technician
- Certified nursing assistant
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy