Certified Nursing Assistant Resume Example Autumn Park Assisted Living

CERTIFIED NURSING ASSISTANT

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Proven history of cultivating strong patient rapport to provide exceptional care and patient education.

Skills

Dementia and Alzheimer's knowledge
Responding to emergencies
Tube feedings and medications familiarity
Patient-focused care
Privacy and confidentiality
Clinical Documentation

Sales expertise
Complaint resolution
Key holder experience
Data processing
Finance

Work History

11/2019 to 08/2020Certified Nursing AssistantAutumn Park Assisted Living | St. George , Utah

Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained client medical history, including medication information, symptoms and allergies.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Transported patients between rooms and appointments or testing locations.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.

08/2018 to 03/2019Customer Service Representative Entrata | St. George, Utah

Quoted prices, discussed benefits and redirected questions to overcome objections.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Educated customers on promotions to enhance sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

02/2016 to 12/2018Head Cashier/Appliance SpecialistHome Depot | St. George, Utah

Gave accurate and detailed quotes to customers prior to starting work.
Ordered parts and maintained adequate inventory.
Educated customers on use, care and adjustments of appliances.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained stock within optimal levels to meet expected customer and sales levels.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Resolved escalated customer disputes with special actions such as discounts.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Education

Expected in 2022Bachelor's | Population HealthDixie State University, St. George, UT

GEDSpringville High School, Springville, UT

Resume Overview

Companies Worked For:

Autumn Park Assisted Living
Entrata
Home Depot

School Attended

Dixie State University
Springville High School

Job Titles Held:

Certified Nursing Assistant
Customer Service Representative
Head Cashier/Appliance Specialist

Degrees

Expected in 2022 Bachelor's | Population Health
GED

Certified Nursing Assistant Resume Example

Resume Score: 80%

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