Certified Nursing Assistant Resume Example
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CERTIFIED NURSING ASSISTANT
Professional Summary
Detail-oriented Certified Nursing Assistant with 7 years of healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Driven Pharmacy Technician with 5 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issueswhich led to Positive.
Skills
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Work History
Certified Nursing Assistant, 11/2015 to Current
Chi Health – Brenham , TX
Chi Health – Brenham , TX
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Transported patients between rooms and appointments or testing locations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.
Pharmacy Technician, 07/2013 to 01/2016
Main Line Health, Inc. – Westchester , PA
Main Line Health, Inc. – Westchester , PA
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Set up and modified patient profiles in systems to include current information such as medications and insurance details.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Restocked automated medication dispensing equipment.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician Call Center, 12/2011 to 05/2013
Parkland Health & Hospital System – Grand Prairie , TX
Parkland Health & Hospital System – Grand Prairie , TX
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Answered incoming calls in busy, fast-paced global call center.
- Entered customer interaction details in data baseto track requests, document problems and record solutions offered.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Resolved customer complaints and addressed emergency requests and needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer Service Associate, 06/2009 to 10/2010
Republic Services, Inc. – Keithville , LA
Republic Services, Inc. – Keithville , LA
- Exceeded service objectives by applying proven customer service and sales best practices.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Protected products from damage by using proper packaging and bagging techniques.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Coordinated efficient product deliveries to meet customers' demands.
- Fulfilled customers' special requests, including Paint and Hardware.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Education
Nursing, Expected in 06/2025
Community College of Rhode Island - City, State
Community College of Rhode Island - City, State
No Degree: Pharmacy TechnicianSanford Brown Instuite - City
High School Diploma: 06/2005
The Metropolitan Career And Technical School - City
The Metropolitan Career And Technical School - City
Certifications
- Certified Nurse Assistant (CNA)
- Certified Pharmacy Technician (CPhT)
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Resume Overview
School Attended
- Community College of Rhode Island
- Sanford Brown Instuite
- The Metropolitan Career And Technical School
Job Titles Held:
- Certified Nursing Assistant
- Pharmacy Technician
- Pharmacy Technician Call Center
- Customer Service Associate
Degrees
- Nursing , Expected in 06/2025
No Degree : Pharmacy Technician
High School Diploma : 06/2005
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