Certified Nursing Assistant Resume Example

Results-driven administration professional with over 20 years of in-depth experience in fast-paced and highly regulated health care, education, and commercial banking environments. Possess excellent organizational, time management, project management, and customer relations skills. Open and clear communicator with demonstrated strategic vision and disciplined execution.

Research and Analysis

• Managed document control by reviewing files, records, and legal documents to ensure accuracy and minimize audit discrepancies.
• Ensured research projects aligned with company processes, tactical planning, and strategic vision by implementing process improvements and evaluation with a proactive approach.
• Extensive research in the field of psychology on a weekly basis which followed strict APA guidelines.
• Utilized cash flow forecasting and data analysis to determine potential for profit of all commercial loans.

Management

• Served as lead source for nursing assistant staff which included training to floor, charting, and protocol.
• Initiated and managed funds for numerous fund-raisers which resulted in yearly profit of over $19K.
• Managed portfolio of 15-20 SBA Guaranteed commercial loans at any given time which included disbursement of construction loans with contingencies, working capital, and straight transfers in amounts up to $1M.
• Served as manager during Directors' absence for a staff of 17 undergraduate and graduate counselors.

Administrative Oversight

• Forged optimal administrative, customer service, and bookkeeping support for the company.
• Streamlined office operations by organizing files, preparing documents, and distributing correspondence.
• Ensured compliance with company policies and procedures.
• Led staff training initiatives to maximize productivity.

Customer Service

• Facilitated patient and family education initiatives by participating in educational in-services as well as explaining safety precautions and infection control policies.
• Served on various committees to assure safety to both patients and staff.
• Assisted patients with daily activities, served as liaison between patients and medical staff, as well as providing emotional comfort.

• Anthony Robbins: Personal Strengths; Maximizing Potential, 2016
• Customer Service Recognition, Marshall Medical Center, 2006-2010
• Personality Training, Bill Cantrell Training and Consulting, 2004
• Team Work Seminar, PUSD, 2002
• Technical Writing, Heller Financial, 1999
• Special Recognition Award, Heller Financial, 1996
• Customer Service Excellence Certificate, Heller Financial, 1995

• Efficiency
• Change Management
• Developing Strong Relationships
• Financial Management
• In-depth Clinical Expertise
• Mechanically Inclined
• Microsoft Office, Access, Excel, Outlook, PowerPoint
• Productive and Proactive Attitude
• Quick Study
• Typing/50wpm