Certified Nursing Assistant Resume Example
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CERTIFIED NURSING ASSISTANT
Summary
Skills
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Experience
05/2004 to 02/2020
Certified Nursing AssistantMunson Medical Center － Traverse City , MI
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
- Documented activities and recorded information in EMR system.
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented patient intake and dietary requirements and assisted with feeding.
- Collected specimens, monitored vitals and maximized patient comfort.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Used mobility devices and walkers and wheel chairs equipment to carefully and transport patients.
06/2004 to 06/2007
Certified Nursing AssistantNemacolin Woodlands Resort － Mcmurray , PA
- Documented patient intake and dietary requirements and assisted with feeding.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
- Collected specimens, monitored vitals and maximized patient comfort.
- Assisted patients with shaving,bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices and walkers and wheelchairs equipment to carefully and transport patients.
07/1999 to 09/2002
Travel AgentAaa Of Southern California － Newport Beach , CA
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
03/1987 to 06/1999
Travel AgentAaa Of Southern California － Niles , OH
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
- Explained benefits of purchasing travel insurance with clients.
Education and Training
NursingLake Superior College － City, State
I started and got my certified nursing certificate. and took general classes to advance to the nursing school. I was keeping a 3.0 average or better.
03/1987
Associate of Arts: Travel Agent And AccountingRasmussen Business College － City
Learned how to book travel arrangements for air, hotel and cars and to book complete trips for clients and had a accounting classes for business and travel and maintained a 4.0 grade average for the course
06/1984
High School DiplomaWhite Bear South Campus Senior － City, State
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Resume Strength
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- Strong summary
Resume Overview
School Attended
- Lake Superior College
- Rasmussen Business College
- White Bear South Campus Senior
Job Titles Held:
- Certified Nursing Assistant
- Travel Agent
Degrees
- Nursing
Associate of Arts : Travel Agent And Accounting
High School Diploma
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