Certified Nursing Assistant Resume Example SKYRIDGE MEDICAL CENTRE

CERTIFIED NURSING ASSISTANT

Summary

An enthusiastic and open-minded individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a great team.

Skills

Medical terminology knowledge
Electronic charting
Documentation procedures expert
Patient relations
Calm and level-headed under duress
Reliable transportation
Quality assurance controls
Charting expertise
Quick problem solver
Infection control procedures
Performing patient intakes
Collecting vital signs

Understands mobility assistance needs
Courteous demeanour
Call center experience
Adaptive team player
Customer relations
Project management abilities
Quality control
Active listening
Process optimization
Retail sales customer service
Store maintenance
Inbound and outbound calling

Experience

Certified Nursing Assistant11/2017 to CurrentSKYRIDGE MEDICAL CENTRELonetree, CO

Documented patient intake and dietary requirements and assist with feeding.
Documented activities and recorded information in the EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Responded to patient alarms and needs-assessment requests to identify the course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Documented information in patient charts and communicated status updates to the interdisciplinary care team.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Provided personal nursing assistance in pre- and post-operative situations.
Collected specimens, monitored vitals and maximized patient comfort.
Consulted with nurses to develop patient care plans and evaluate treatment options.

Certified Nursing Assistant11/2016 to 08/2017Denver Health and Hospital AuthorityDenver, CO

Documented patient intake and dietary requirements and assist with feeding.
Documented activities and recorded information in the EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Provided personal nursing assistance in pre- and post-operative situations.
Collected specimens, monitored vitals and maximized patient comfort.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Customer Service Representative10/2014 to 09/2016Comcast SpotlightAurora, CO

Informed customers about billing procedures, processed payments and provided payment options setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
Exceeded company productivity standards by 10% on a consistent basis, handling more than 1% of quota each day.
Answered 30+ inbound calls per day and directed to designated individuals or departments.
Resolved average of 30 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Worked with managers to develop service improvement initiatives.
Cross-trained staff members, resulting in a 1% increase in customer satisfaction ratings.
Answered customer questions and addressed concerns, resulting in 20% reduction in complaint calls.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Trained 15 new employees each quarter in procedures and policies in order to maximize team performance.

Education and Training

High School Diploma2012Katikamu SDA Secondary SchoolUganda

Associate of Arts: General Studies2019Community College of AuroraAurora, CO

Bachelor Degree in Healthcare Management: Accounting And FinanceMetropolitan State University of DenverDenver, CO

Resume Overview

Companies Worked For:

SKYRIDGE MEDICAL CENTRE
Denver Health and Hospital Authority
Comcast Spotlight

School Attended

Katikamu SDA Secondary School
Community College of Aurora
Metropolitan State University of Denver

Job Titles Held:

Certified Nursing Assistant
Customer Service Representative

Degrees

High School Diploma 2012
Associate of Arts : General Studies 2019
Bachelor Degree in Healthcare Management : Accounting And Finance

Certified Nursing Assistant Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes