Certified Nursing Assistant Resume Example
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CERTIFIED NURSING ASSISTANT
Summary
An enthusiastic and open-minded individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a great team.
Skills
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Experience
Certified Nursing Assistant11/2017 to CurrentCompass Group Usa IncBrunswick , GA
- Documented patient intake and dietary requirements and assist with feeding.
- Documented activities and recorded information in the EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Responded to patient alarms and needs-assessment requests to identify the course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Documented information in patient charts and communicated status updates to the interdisciplinary care team.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided personal nursing assistance in pre- and post-operative situations.
- Collected specimens, monitored vitals and maximized patient comfort.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
Certified Nursing Assistant11/2016 to 08/2017Compass Group Usa IncCarlisle , PA
- Documented patient intake and dietary requirements and assist with feeding.
- Documented activities and recorded information in the EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Provided personal nursing assistance in pre- and post-operative situations.
- Collected specimens, monitored vitals and maximized patient comfort.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Customer Service Representative10/2014 to 09/2016Masonite International CorporationSelinsgrove , PA
- Informed customers about billing procedures, processed payments and provided payment options setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Exceeded company productivity standards by 10% on a consistent basis, handling more than 1% of quota each day.
- Answered 30+ inbound calls per day and directed to designated individuals or departments.
- Resolved average of 30 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Worked with managers to develop service improvement initiatives.
- Cross-trained staff members, resulting in a 1% increase in customer satisfaction ratings.
- Answered customer questions and addressed concerns, resulting in 20% reduction in complaint calls.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Trained 15 new employees each quarter in procedures and policies in order to maximize team performance.
Education and Training
High School Diploma2012Katikamu SDA Secondary SchoolCity
Associate of Arts: General Studies2019Community College of AuroraCity, State
Bachelor Degree in Healthcare Management: Accounting And FinanceMetropolitan State University of DenverCity, State
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Resume Overview
School Attended
- Katikamu SDA Secondary School
- Community College of Aurora
- Metropolitan State University of Denver
Job Titles Held:
- Certified Nursing Assistant
- Customer Service Representative
Degrees
- High School Diploma 2012
Associate of Arts : General Studies 2019
Bachelor Degree in Healthcare Management : Accounting And Finance
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