Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Skills
Quick Problem Solver
Calm and Level-Headed Under Duress
Team Player
Verbal and Written Communication
Specials Promotion and Upselling
Product and Service Knowledge
Opening and Closing Procedures
Customer Service
Experience
04/2019 to 04/2021
Certified Nursing AssistantGrane – York, PA,
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented activities and recorded information in EMR system.
07/2017 to 08/2018
WaitressHealthcare Services Group – Newport, TN,
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Resolved customer concerns with friendly and knowledgeable service.
07/2016 to 07/2017
Customer Service RepresentativeGraybar Electric Company, Inc. – Pittsburgh, PA,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
02/2010 to 06/2016
WaitressHealthcare Services Group – Norfolk, VA,
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Provided exceptional service to high volume of daily customers.
Suggested additional items to customers to increase restaurant sales.
Communicated effectively with patrons, took orders and made item recommendations.
Education and Training
Expected in 08/2018 to to
Certified Clinic Medical Assistant: Nursing Vista College - Killeen,TX, GPA:
Expected in 09/2013 to to
Certified Nursing Assistant: Nursing Tyler Junior College - Tyler,TX, GPA:
Expected in 07/2013 to to
High School Diploma: World Hope Academy - Miami, FL, GPA:
Expected in to to
Licensed Real Estate Agent : Real Estate AypoRealEstate - Online, GPA:
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