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certified nursing assistant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dedicated certified nursing assistance committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Skills
  • Collecting specimens
  • Monitoring fluids
  • Grooming and bathing assistance
  • Performing patient intakes
  • Documentation procedures expert
  • Collecting vital signs
  • Charting expertise
  • Understands mobility assistance needs
  • Reliable transportation
  • Call center experience
  • Problem-solving abilities
  • Inbound and outbound calling
  • Adaptive team player
  • Promotional support
  • Call center operations
  • First Aid/CPR
  • File Management
  • Customer Complaint Resolution
Experience
Customer Service Agent, 06/2022 - Current
Archcare , ,
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • File reports and complain
Certified Nursing Assistant, 10/2018 - 03/2022
Cenveo Eureka, MO,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Used mobility devices and equipment to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Customer Care Representative, 05/2021 - 10/2021
Archcare Tarrytown, NY,
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Updated account information after customer calls and noted client concerns and issues.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Handled customer billing errors by researching issues in system and asking detailed questions.
  • Processed customer account changes with proprietary software.
Certified Nursing Assistant, 07/2017 - 10/2018
Archcare Brooklyn, NY,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
Certified Nursing Assistant, 03/2017 - 04/2018
Ambient Edge Henderson, NV,
  • Improved patient outlook and daily living through compassionate care.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Monitored client behaviors and emotional states, reporting concerns to nursing administrators documenting information in files.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Documented client progress in charts and logbooks.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
Customer Service Representative, 07/2013 - 09/2013
Company Name City, State,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered 60 inbound calls per day and directed to designated individuals or departments.
Education and Training
GED: , Expected in 01/2018
-
Robert Morgan Educational Center - Miami, FL
GPA:
Status -
  • Completed continuing education in science and social studies
: Certificate Nursing Assistance , Expected in 10/2017
-
Jackson Training Centre - Homestead, FL
GPA:
Status -
: Continue Education , Expected in 09/2014
-
Knox Community College - Spalding, Jamaica
GPA:
Status -
High School Diploma: , Expected in 09/2013
-
Albert Town High School - Trelawny, Jamaica
GPA:
Status -
: , Expected in 09/2009
-
Christiana Morivan Primary And Infant School - Christiana , Jamaica
GPA:
Status -

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Resume Overview

School Attended

  • Robert Morgan Educational Center
  • Jackson Training Centre
  • Knox Community College
  • Albert Town High School
  • Christiana Morivan Primary And Infant School

Job Titles Held:

  • Customer Service Agent
  • Certified Nursing Assistant
  • Customer Care Representative
  • Certified Nursing Assistant
  • Certified Nursing Assistant
  • Customer Service Representative

Degrees

  • GED
  • High School Diploma

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