Customer service representative with over 20 years of experience in telephone customer service, including tech support, sales, and customer care. Further expanding lauded customer/patient care within the medical field. Familiar with major customer service software, conflict resolution, and possess a positive attitude and an unparalleled work ethic. Aiming to use my proven skills to effectively fill the customer service representative role in your company.
Complex problem solving
Proficient in Safety Procedures
Proficient in basic skills, bathing, shaving
Bed making, feeding, vital signs as ordered
in medical terminology
and First Aid Certified
Received Certified Nursing Assistant certification June 2017
Received BLS (CPR & AED) for adults and infant's certification August 2015
Managed call flow with up to 50 calls in queue per minute.
Preserved an accuracy rating of 95% during 11 years of employment.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Certified Nursing AideSep 2017 to Current Christian Health Care － Hopkinsville, KY
Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.
Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
Certified Nursing Aide ClinicalsApr 2017 to May 2017 Grace Healthcare － Clarksville, TN
Interacted with patients, families, nursing staff and the public.
Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
Communicate and record condition and behavior of patients with staff.
Complied with HIPPA standards in all patient documentation and interactions
Nursing Student Clinicals.
Nursing School ClinicalsNov 2015 to Jun 2016 Phelps County Regional Hospital － Rolla, MO
Carried out specific patient care duties under the direction of registered nurses and nursing instructor - Worked in coordination with head nurses to carry out daily tasks.
Performed basic duties of looking after patients and assisted them with bathing, changing clothes and meals.
Maintained daily reports of the patients' condition for physician's use as required.
Complied with HIPPA standards in all patient documentation and interactions.
Assisted CNA's with bed linen change, cleaning of patient's room and meal trays
Non Destructive Testing InspectorMar 2012 to Current United States Air Force Reserve － Whiteman Air Force Base, MO
Worked independently and as part of a team to achieve certification in NDI.
Establish radiation area for radiographic operations and complete and monitor personal exposure area for radiographic operations and monitor personnel exposure data.
Perform NDI on structures, components and systems, Detect cracks, delaminations, voids, processing defects and heat damage.
Operate, maintain and inspect the nondestructive equipment and perform operator maintenance and service inspections shop equipment and tools.
Interpreting technical orders and directives.
Analyst IISep 2011 to Jul 2013 Windstream － Greenville, SC
Compiled statistical information for special reports.
Verified that information in the computer system was up-to-date and accurate.
Identified and resolved system and account issues.
Addressed and resolved non-routine, complex and unexpected variances.
Certified Nursing Assistant 2017 Associate of Arts , Health Science 2016 Certificate , Non-Destructive Technition 2013 Associate of Applied Science , Applied Science 2013 Certificate , Basic Military Training 2012
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