Certified Epic Security Coordinator resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
To continue my career with an organization that will utilize my Epic Security and SER knowledge to benefit mutual growth and success.
  • Information security
  • Project management
  • Problem Analysis and Resolution
  • Technical help desk experience
  • Excellent problem solving skills
  • Customer needs assessment
Completed certification of Epic Security Coordinator 
Completed certification of Epic SER Badge
Multiple successful roll-outs Epic 2014 in the environment
Two roll-outs with 0 Security Access Issues
Work Experience
05/2013 to Current Certified Epic Security Coordinator Ascension Health | Westchester, IL,
  • Create users accounts and add permissions in Active Directory
  • Add AD groups to allow access to applications to users
  • Lead the Epic Security team on user provisioning
  • Match SER to EMP record
  • Verify Login credentials
  • Troubleshoot user access issues
  • Change templates attached to users records
  • Add subtemplates to the user accounts
  • Attach mail groups to the user accounts
  • Create templates
  • Lead the Epic Security Workgroup in building of Epic Security
  • Migrate accounts between environments using Data Migration
  • Participated in meetings between Epic Security and other Epic Applications.
to Analyst II Applied Systems, Inc. | Indianapolis, IN,
  • Install, troubleshoot and maintain products and equipment
  • Create and run SQL queries to provide information to Management
  • Assist users with questions or problems Administer and modify user's access
  • Call assignment and tracking using HEAT and Service Now
05/2009 to 05/2013 Desktop Engineer ProMedica Monroe Regional Hospital | City, STATE,
  • Install, troubleshoot and maintain products and equipment
  • Provide desktop and phone support to main hospital and remote locations
  • Use Microsoft Configuration Manager to push software updates to users
  • Call assignment and tracking using Remedy Action Request System
  • Creates and maintains desktop images with current versions of operating systems
  • Administers active directory and DNS, including troubleshooting
  • Assists users with questions or problems
Education and Training
Expected in | Pre-Engineering Monroe County Community College, Monroe, MI GPA:
Active Directory, AIX, Conflict Resolution, Critical Thinking, Customer Service, Data Migration, Disaster Recovery, DNS, Firewall, Phone Support, Access, Operating Systems, Spreadsheet, SQL, Troubleshooting

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Resume Overview

School Attended

  • Monroe County Community College

Job Titles Held:

  • Certified Epic Security Coordinator
  • Analyst II
  • Desktop Engineer


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