Experienced Automotive Professional with a demonstrated history of working in the automotive industry. Skilled in Desking, Finance, and Internet Operations management. Excellent Penetration in F/I and High Gross average on the Desk! Strong sales professional with proven track record in the Automotive Industry.
Skills
Sales Processes
Business Development and Planning
Goals and Performance
Product and Service Sales
New business development
Sales reporting
Sales presentations
B to B sales
Marketing strategy
Time management
Extensive personal network
Goal-oriented
Vendor management
Strong interpersonal skills
Decisive
Relationship building
Direct sales
Account management
Verbal and Written Communication
Reporting and documentation
Written and interpersonal communication
Customer relations
Work History
Certified BMW Client Advisor, 12/2019 - Current Rainier Dodge – Olympia, WA,
Educated customers on promotions to enhance sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Getting to know the client via an in-depth interview
Accommodating the client’s product preference via presentation and demonstration
Finding the right BMW for the client
Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client’s expectations
Establishing a sustained consultative relationship with each client
Close sales effectively, being profit-minded, and understanding new and used car financing and insurance
Follow up with prospects, utilizing various methods of communication
Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing
Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car
Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery
Internet Sales Manager, 09/2018 - 04/2019 Rusnak Auto Group – Anaheim Hills, CA,
Promoting new Business (i.e. Cold Calling, E-commerce Marketing,
Social Media Marketing, handling Internet Inquiries.)
Negotiating Sale’s to maximize profits for the Dealership
Following up on Inquiries to convert Online traffic into
appointments and eventual sales.
Demonstrate Product Knowledge and Customer Service Skills to
assure an excellent experience for the consumer and maintain
Customer Retention.
Maintaining an owner follow up system that encourages repeat
and referral business and contributes to customer satisfaction.
Sale/Sales Manager/Finance Insurance Manager, 06/2018 - 09/2018 Lithia Dodge Of South Anchorage – City, STATE,
Managed Internet sales for the dealership, implemented a new Internet sales strategy by updating the dealership website with current promotions and ensured OEM compliance
Managed all personal deals from beginning to end of process.
Helped fill in at the desk to desk deals.
Provide information, sell, and contract warranties and aftermarket accessories/packages in F/I.
Assist the sales managers in setting realistic monthly goals for the Internet dept.
Maintain an understanding of, and be able to provide clear, concise communication of processes, policies, promotions, products, and services offered by the dealership
Meet with each employee to review calls and discuss strengths and weaknesses
Meet to discuss improvement opportunities, areas of concerns with scripts, leadsite, employees, etc.
Creating reports & projection reports that maintain and/or improve upon Internet Performance
Assist each sales team member to reach closing ratio on all leads submitted.
Set appointments with internet leads, repeat and referral customers as needed.
Oversee and manage customer communications within CRM tool
Provide various performance reports to dealership management at specified times.
Create, maintain and measure the internet business development processes.
Handle leads promptly, prepare price quotes and build rapport
Assist salespersons in managing leads in a timely manner
Do Manager follow up with each lead as a second point of contact
Help manage the productivity of the sales department
Internet Sales Consultant, 12/2016 - 06/2018 Kendall Ford Of Wasilla – City, STATE,
Deliver vehicles to customers to ensure that the customer
understands the vehicle’s operating features, warranty and
paperwork, and to lay the foundation for customer loyalty
Establish personal monthly goals that are consistent with
dealership standards of productivity and devise a strategy to meet those goals
Keep abreast of incoming inventory, features, accessories, etc.,
and their benefits to customers
Report to the Vehicle Sales Manager/Assistant Vehicle Sales
Manager regarding objectives, planned activities, reviews, and
analyses (i.e., daily one-on-one meetings)
Know and understand equity and values, and be able to explain
depreciation to the customer
Monitor and respond to all Internet leads (referral services and
website)
Understand and implement dealership sales process
Education
High School Diploma: , Expected in 05/2016 - Colony High School - Palmer, Alaska, GPA:
: Athletic Medicine Studies, Expected in 05/2016 - Mat-Su Valley Career And Technical High School - Wasilla, AK, GPA:
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