- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Experienced Automotive Professional with a demonstrated history of working in the automotive industry. Skilled in Desking, Finance, and Internet Operations management. Excellent Penetration in F/I and High Gross average on the Desk! Strong sales professional with proven track record in the Automotive Industry.
- Sales Processes
- Business Development and Planning
- Goals and Performance
- Product and Service Sales
- New business development
- Sales reporting
- Sales presentations
- B to B sales
- Marketing strategy
- Time management
- Extensive personal network
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- Goal-oriented
- Vendor management
- Strong interpersonal skills
- Decisive
- Relationship building
- Direct sales
- Account management
- Verbal and Written Communication
- Reporting and documentation
- Written and interpersonal communication
- Customer relations
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Certified BMW Client Advisor, 12/2019 - Current
Rainier Dodge – Olympia, WA,
- Educated customers on promotions to enhance sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Getting to know the client via an in-depth interview
- Accommodating the client’s product preference via presentation and demonstration
- Finding the right BMW for the client
- Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client’s expectations
- Establishing a sustained consultative relationship with each client
- Close sales effectively, being profit-minded, and understanding new and used car financing and insurance
- Follow up with prospects, utilizing various methods of communication
- Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing
- Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car
- Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
- Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery
Internet Sales Manager, 09/2018 - 04/2019
Rusnak Auto Group – Anaheim Hills, CA,
- Promoting new Business (i.e. Cold Calling, E-commerce Marketing,
Social Media Marketing, handling Internet Inquiries.)
- Negotiating Sale’s to maximize profits for the Dealership
- Following up on Inquiries to convert Online traffic into
appointments and eventual sales.
- Demonstrate Product Knowledge and Customer Service Skills to
assure an excellent experience for the consumer and maintain
Customer Retention.
- Maintaining an owner follow up system that encourages repeat
and referral business and contributes to customer satisfaction.
Sale/Sales Manager/Finance Insurance Manager, 06/2018 - 09/2018
Lithia Dodge Of South Anchorage – City, STATE,
- Managed Internet sales for the dealership, implemented a new Internet sales strategy by updating the dealership website with current promotions and ensured OEM compliance
- Managed all personal deals from beginning to end of process.
- Helped fill in at the desk to desk deals.
- Provide information, sell, and contract warranties and aftermarket accessories/packages in F/I.
- Assist the sales managers in setting realistic monthly goals for the Internet dept.
- Maintain an understanding of, and be able to provide clear, concise communication of processes, policies, promotions, products, and services offered by the dealership
- Meet with each employee to review calls and discuss strengths and weaknesses
- Meet to discuss improvement opportunities, areas of concerns with scripts, leadsite, employees, etc.
- Creating reports & projection reports that maintain and/or improve upon Internet Performance
- Assist each sales team member to reach closing ratio on all leads submitted.
- Set appointments with internet leads, repeat and referral customers as needed.
- Oversee and manage customer communications within CRM tool
- Provide various performance reports to dealership management at specified times.
- Create, maintain and measure the internet business development processes.
- Handle leads promptly, prepare price quotes and build rapport
- Assist salespersons in managing leads in a timely manner
- Do Manager follow up with each lead as a second point of contact
- Help manage the productivity of the sales department
Internet Sales Consultant, 12/2016 - 06/2018
Kendall Ford Of Wasilla – City, STATE,
- Deliver vehicles to customers to ensure that the customer
understands the vehicle’s operating features, warranty and
paperwork, and to lay the foundation for customer loyalty
- Establish personal monthly goals that are consistent with
dealership standards of productivity and devise a strategy to meet those goals
- Keep abreast of incoming inventory, features, accessories, etc.,
and their benefits to customers
- Report to the Vehicle Sales Manager/Assistant Vehicle Sales
Manager regarding objectives, planned activities, reviews, and
analyses (i.e., daily one-on-one meetings)
- Know and understand equity and values, and be able to explain
depreciation to the customer
- Monitor and respond to all Internet leads (referral services and
website)
- Understand and implement dealership sales process
High School Diploma: , Expected in 05/2016
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Colony High School - Palmer, Alaska,
GPA:
: Athletic Medicine Studies, Expected in 05/2016
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Mat-Su Valley Career And Technical High School - Wasilla, AK,
GPA:
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