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Certified BMW Client Advisor Resume Example

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CERTIFIED BMW CLIENT ADVISOR
Professional Summary

Experienced Automotive Professional with a demonstrated history of working in the automotive industry. Skilled in Desking, Finance, and Internet Operations management. Excellent Penetration in F/I and High Gross average on the Desk! Strong sales professional with proven track record in the Automotive Industry.

Skills
  • Sales Processes
  • Business Development and Planning
  • Goals and Performance
  • Product and Service Sales
  • New business development
  • Sales reporting
  • Sales presentations
  • B to B sales
  • Marketing strategy
  • Time management
  • Extensive personal network
  • Goal-oriented
  • Vendor management
  • Strong interpersonal skills
  • Decisive
  • Relationship building
  • Direct sales
  • Account management
  • Verbal and Written Communication
  • Reporting and documentation
  • Written and interpersonal communication
  • Customer relations
Work History
Certified BMW Client Advisor, 12/2019 to Current
Company Name – City, State
  • Educated customers on promotions to enhance sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Getting to know the client via an in-depth interview
  • Accommodating the client's product preference via presentation and demonstration
  • Finding the right BMW for the client
  • Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client's expectations
  • Establishing a sustained consultative relationship with each client
  • Close sales effectively, being profit-minded, and understanding new and used car financing and insurance
  • Follow up with prospects, utilizing various methods of communication
  • Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing
  • Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car
  • Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
  • Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery
Internet Sales Manager, 09/2018 to 04/2019
Company Name – City, State
  • Promoting new Business (i.e. Cold Calling, E-commerce Marketing,
    Social Media Marketing, handling Internet Inquiries.)
  • Negotiating Sale's to maximize profits for the Dealership
  • Following up on Inquiries to convert Online traffic into
    appointments and eventual sales.
  • Demonstrate Product Knowledge and Customer Service Skills to
    assure an excellent experience for the consumer and maintain
    Customer Retention.
  • Maintaining an owner follow up system that encourages repeat
    and referral business and contributes to customer satisfaction.
Sale/Sales Manager/Finance Insurance Manager, 06/2018 to 09/2018
Company Name – City, State
  • Managed Internet sales for the dealership, implemented a new Internet sales strategy by updating the dealership website with current promotions and ensured OEM compliance
  • Managed all personal deals from beginning to end of process.
  • Helped fill in at the desk to desk deals.
  • Provide information, sell, and contract warranties and aftermarket accessories/packages in F/I.
  • Assist the sales managers in setting realistic monthly goals for the Internet dept.
  • Maintain an understanding of, and be able to provide clear, concise communication of processes, policies, promotions, products, and services offered by the dealership
  • Meet with each employee to review calls and discuss strengths and weaknesses
  • Meet to discuss improvement opportunities, areas of concerns with scripts, leadsite, employees, etc.
  • Creating reports & projection reports that maintain and/or improve upon Internet Performance
  • Assist each sales team member to reach closing ratio on all leads submitted.
  • Set appointments with internet leads, repeat and referral customers as needed.
  • Oversee and manage customer communications within CRM tool
  • Provide various performance reports to dealership management at specified times.
  • Create, maintain and measure the internet business development processes.
  • Handle leads promptly, prepare price quotes and build rapport
  • Assist salespersons in managing leads in a timely manner
  • Do Manager follow up with each lead as a second point of contact
  • Help manage the productivity of the sales department
Internet Sales Consultant, 12/2016 to 06/2018
Company Name – City, State
  • Deliver vehicles to customers to ensure that the customer
    understands the vehicle's operating features, warranty and
    paperwork, and to lay the foundation for customer loyalty
  • Establish personal monthly goals that are consistent with
    dealership standards of productivity and devise a strategy to meet those goals
  • Keep abreast of incoming inventory, features, accessories, etc.,
    and their benefits to customers
  • Report to the Vehicle Sales Manager/Assistant Vehicle Sales
    Manager regarding objectives, planned activities, reviews, and
    analyses (i.e., daily one-on-one meetings)
  • Know and understand equity and values, and be able to explain
    depreciation to the customer
  • Monitor and respond to all Internet leads (referral services and
    website)
  • Understand and implement dealership sales process
Education
High School Diploma: 05/2016
Colony High School - City
Athletic Medicine Studies, 05/2016
Mat-Su Valley Career And Technical High School - City
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Resume Overview

School Attended

  • Colony High School
  • Mat-Su Valley Career And Technical High School

Job Titles Held:

  • Certified BMW Client Advisor
  • Internet Sales Manager
  • Sale/Sales Manager/Finance Insurance Manager
  • Internet Sales Consultant

Degrees

  • High School Diploma : 05/2016
    Athletic Medicine Studies , 05/2016

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