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Certified Bmw Client Advisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Resourceful, hardworking and reliable team player.

Goal oriented, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Skills
  • Conflict and dispute resolution
  • Goal-oriented
  • Negotiation strengths
  • Professional development
  • Attention to detail
  • Self-motivated
Experience
Certified BMW Client Advisor, 01/2019 to Current
Penske Automotive Group Austin, TX,
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Worked with off-site locations to find desired items for customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed sales negotiations and financing options.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Checked purchased vehicles at delivery for damage and final preparations.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Showcased vehicle features and took customers on test drives in local area.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Provided information about sales processes, warranty requirements and service standards.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Responded to inquiries from potential customers via email and telephone.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Networked with remote dealers to source vehicles for customers.
  • Answered customer emails and telephone requests for information.
  • Adhered to all standards of quality and service as well as regulatory requirements.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
BMW Genius, 12/2016 to 01/2019
Ryder System Inc. Pensacola, FL,
  • Demonstrated BMW car functionality accurately and completely.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Provided coaching and mentorship to 7 junior team members.
  • Collected customers contact information for follow-up purposes.
  • Expanded knowledge of BMW product line by attending online and in-person seminars, both local and across the country.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
Car Detailer, 05/2016 to 12/2016
Loma Linda University Medical Center Murrieta, CA,
  • Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
  • Cleaned cars both externally and internally by hand or by use of rotary equipment.
  • Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Drove vehicles to and from workshops or customers' workplaces or homes.
  • Cleaned car and truck windows and windshields to get rid of water spots.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Vacuumed car interiors to remove any dirt and debris.
  • Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine.
  • Contacted service manager immediately to address customer issues.
  • Handled large volume of cash with high accuracy and security each day.
Host, 06/2012 to 05/2014
IHOP City, STATE,
  • Checked dining and serving areas every available opportunity to verify proper cleanliness and readiness for guests.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide establishment information and take party reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Education and Training
High School Diploma: , Expected in 05/2016
to
Heritage High School - Palm Bay, FL,
GPA:
Certifications

Attended 3 day course in Orlando, FL covering how to better and memorable experience to expand and maintain clientele.

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Heritage High School
Job Titles Held:
  • Certified BMW Client Advisor
  • BMW Genius
  • Car Detailer
  • Host
Degrees
  • High School Diploma

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