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Certified Bmw Client Advisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Reliable and upbeat sales successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable sales and management offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. High-achieving Automotive Sales Associate adept at exceeding sales quotas on a consistent basis. Results-focused Automotive Sales Consultant adept at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver. Entry-level automotive sales professional eager to develop acquired skills and contribute in a team-based environment. Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Goal-oriented manager with distinguished experience in cars a industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Microsoft applications proficiency
  • Customer service
  • MS Office
  • Teamwork
  • Project Management
  • Microsoft Office
  • Cultural awareness
  • Data management
  • Critical thinking
  • Supervision
  • Basic math
  • Good listening skills
  • Compassion
  • Collaboration
  • Pre-owned vehicles
  • Test drives
  • Consultative techniques
  • Aftermarket products
  • Financing Options
  • Persuasive communication style
  • Professional demeanor
  • Financing knowledge
  • Used cars familiarity
  • Negotiations strength
  • Registration requirements
  • Upselling strategies
  • Relationship building
  • Sales presentations
  • Extensive personal network
  • Coaching and mentoring
  • Sales Reporting
  • Sales processes
  • Territory Management
Work History
12/2018 to Current
Certified BMW Client Advisor Penske Automotive Group San Diego, CA,
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Furnished dealership with accurate floor traffic control data and reports on all sales activities.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Managed -strong team of sales personnel.
  • Attended auctions to sell undesirable vehicles and purchase needed makes and models.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Grew monthly revenue.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Prepared purchased vehicles and completed final delivery checks.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Directed team of sales personnel in high-volume settings.
  • Developed and maintained courteous and effective working relationships.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Closed over $2800 per copy in sales each year , including preparing contracts and processing order forms.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
08/2016 to 11/2018
New Car Sales Consultant Circle K Stores, Inc. Greensboro, NC,
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Outlined sales, warranty and service procedures.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Responded to customer enquiries via telephone and email.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Prepared purchased vehicles and completed final delivery checks.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Completed registration paperwork and sales documentation.
  • Negotiated vehicle prices and secure financing for customers.
  • Helped build sales team for new location by training and mentoring all members.
  • Demonstrated vehicles and features, and conduct test drives.
  • Resolved customer concerns regarding loan financing and warranties.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Demonstrated vehicle features and conducted test drives.
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Increased overall quality of used inventory through effective trade-in and auctioning policies.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Answered telephone and email inquiries from potential customers.
01/2011 to 07/2016
Car Wash Manager Wash Masters City, STATE,
  • Increased sales by 110% by upselling and recommending services and products to customers.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Monitored inventory levels for adequate supply of chemicals and materials.
  • Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
  • Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Prepared quotes for new products and services and composed budgets.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Maintained store equipment, including computers, printers and fax machines.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Expected in 2013
Bachelor of Science: Biology
The University Of Texas At Arlington - Arlington, TX
GPA:
Expected in 2009
Associate of Arts:
Richland College - Dallas, TX
GPA:
BMW North America PROFILE OF achievement

The BMW Profiles in Achievement rewards those for outstanding performance in the most important areas of customer satisfaction, sales performance, education and training. These employees from BMW of Springfield join an elite group of BMW Client Advisors because of their outstanding performance.

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Resume Overview

School Attended
  • The University Of Texas At Arlington
  • Richland College
Job Titles Held:
  • Certified BMW Client Advisor
  • New Car Sales Consultant
  • Car Wash Manager
Degrees
  • Bachelor of Science
  • Associate of Arts

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