High-energy Center Operations Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Detail-oriented nursing student with strong technical skills and the ability to learn concepts quickly.
Supervision and training
Good written communication
Exercises good judgment
Skilled in conducting physical examinations
Calm under pressure
Complex problem solving
Maintains strict confidentiality
Strong planning skills
Team player with positive attitude
Strong work ethic
Center Operations Supervisor CSL PLasmaHazel Crest, ILCarefully selected, developed and retained qualified staff, as well as trained new staff. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income donor community. Supervised 42 other supervisors and employees, led recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations. Managed team of medical support personnel.
Customer Service Representative PLS Loan StoreBroadview , ILDeveloped highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Department of Ethics and Campaign Disclosure Representative Cook County Clerk's Office Chicago, ILMaintained and organized client index and information files in master database. Increased meeting efficiency by developing meeting agendas. Developed more efficient filing systems and customer database protocols. Improved communication efficiency as primary liaison between departments and clients. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Education and Training
Breckinridge School Of Nursing - NursingOrland Park, IL, USA
Coursework in Acute Care Nursing
Coursework in Adult and Family Health
2009High School Diploma:Lake View High SchoolChicago, IL