cashier guest service ambassador resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Detailed Data Entry Clerk with 13 years of experience and extensive training in word processing and database management. Effective at coordinating multiple, concurrent projects. Dedicated to delivering results quickly and in line with expectations.
Quality-focused Data Entry Clerk offering 13 years of experience in data processing, coding, and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team-player with outstanding communication skills and flexibility in working with others.
Articulate Customer Service Specialistdriven to succeed. Strategic planning and client relationship management expert.
Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.
Engaging Certified Server Trainer with 24 years of experience in fine dining. Committed to delivering exceptional guest experiences through the timely distribution of delicious food and beverage items. Skilled at coaching and training other servers on menu knowledge.
Skills
Advanced clerical knowledge
Most software proficient
Email communications
Reporting and documentation
Meticulous attention to detail
Ability to type up to 40 WPM
Filing and data archiving
File management
Data entry
Collecting information
Order processing
Verifying data accuracy
Math and computer skills
Purchase orders
Client service
Story pitching
Product and service knowledge
Instructional methods
Account management
Defining company vision
Guest assistance
Safety protocols
Client relations
Performance analysis
Stress analysis
Negotiations
Greeting and directing
Experience
02/2016 to CurrentCashier /Guest Service AmbassadorGpm Investments | Bristol, CT,
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answering questions and offering advice.
Drove sales and add-on purchases by promoting specific item options to customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Assisted customers with account updates, new service additions, and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Served needs of as many as over 50 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving promotional issues.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find necessary store items.
04/2012 to 06/2013CashierBreg, Inc. | Oxford, MS,
Helped customers find specific products, answering questions and offering advice.
Built relationships with strategic partners leading to business development opportunities.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed customer payments quickly and returned exact change and receipts.
Increased sales by suggesting specific purchases to customers.
Smoothly processed incoming orders, handling several transactions per day with exceptional accuracy.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues regarding customer complaints and escalated worsening concerns to thesupervisor for remediation.
Drove sales and add-on purchases by promoting specific item options to customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures, and customer service.
Worked closely with front-end staff to assist customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Served needs of several patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Assisted employees with completing end-of-day counts and securing funds to prevent loss or theft.
10/2012 to 12/2012Clerical AssistantDepartment Of Human Services | City, STATE,
Kept office records organized and supplies well-stocked for optimal team performance.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Created reports and other types of documentation, which often contained sensitive and confidential data.
Responded to telephone inquiries from clients and Caseworkers and delivered information to inform and educate callers.
Kept reception area clean and organized to offer positive first impression to every visitor.
Supported clerical needs including taking messages, scanning documents, and routine business correspondence.
Answered multi-line telephone system settings and routed calls across-person exchange.
Worked easily with office programs to carry out daily team clerical needs.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
Sorted and distributed employee's mail with accuracy and efficiency, filed specified mail and handled shipment issues.
06/2005 to 12/2006/Account Data Entry ClerkFirst Impressions Window Cleaning Inc. | City, STATE,
Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
Assessed, optimized and elevated operations to target current and expected demands.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed business and marketing plans and prepared monthly financial reports.
Set, updated and enforced policies to maintain consistency and quality at all levels.
Monitored contractor adherence to quality standards and plan requirements.
Supervised performance of workers, with goals of improving productivity, efficiency and cost savings.
Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
Decreased expenses by effectively re-negotiating leasing terms for locations.
Verified and updated account information in company computer system.
Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Translated written documentation and notes into emails and other types of correspondence.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Obtained scanned records and uploaded into company databases.
Education and Training
Expected in to to | Red River Technology Center, Duncan, OKGPA:
Completed professional development in Office Procedures, Telephone and Email Etiquette, Customer Service, Keyboarding, Data Entry, Word and Excel Programs, Medical Terminology, Medical Office Procedures. Knowledge and Experience with Faxing documents and Multitasking, use of Copy Machines and Filing.
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