Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Over 16 years of management experience and 5 years of probation/correctional experience; A service driven self-starter, as demonstrated in the programs developed; Very organized, hardworking and appropriately assertive; strong project management and communication skills as well as strong interpersonal skills.

Core Qualifications
  • Curriculum Development
  • Classroom management
  • CPR certification
  • Performance assessments
  • Effective listening
  • Project Management
  • Budgeting

  • Program Development
  • Effectively work with parents
  • Proofreading/editing
  • Motivating students
  • Behavior modification
  • Counseling
  • Internal Audits

  • Implemented a licensing application process that resulted in an 80% increase of students obtaining their license.
  • Presented training to inter-departmental teams to ensure smooth adoption of new program. Completed training on time and under budget.
  • Initiated and managed the Center Advancement Program (CAP), incorporating innovative technology with class curriculum for students who needed additional remediation.
  • Increased student completion rate by 75% by introducing effective learning techniques such as technology integration and student-run lesson plans.

Professional Experience
2007 to Current
Career Technical Training Manager Job Corps , ,
  • Provided leadership, oversight, administrative support and management of 8 vocational trades and 12 staff;
  • Ensured compliance with all laws, rules, regulations, and accreditation and requirements of the Department of Labor and corporate offices by conducting weekly assessments of the department;
  • Prepared and administered annual budgets for assigned instructional areas and made purchase requisitions;
  • Organized and coordinated multiple projects throughout the year;;
  • Ensured timely and accurate preparation and submittal of comprehensive statistical reports as required;
  • Assessed assigned staff and conduct annual performance appraisals;
  • Provided in service training and new hire training for department staff
  • Coordinated annual Graduation ceremony;
  • Coordinated Bi-annual Prom for the student body;
  • Assisted with Student Government Association activities;
  • Recruited and trained new staff;
  • Provided technical assistance to corporate offices by conducting internal audits and assessing other centers performance;
  • Facilitated curriculum develop for the Career Technical Education area;
  • Provided Career and Advanced Education Planning strategies to students enrolled in the program;
  • Improved program completion rate from 70% to 90%;
  • Increased credentials from 65% to 112%, with a ranking of 20 out of 123 programs;
  • Coordinated Industry advisory council meetings and Community relations council meetings.
09/2014 to 04/2015
Acting Education and Training Director DEPARTMENT OF LABOR / LONG BEACH JOB CORPS , ,
  • Provided overall management of programs relative to the Education and Training Department to include Academic Education and Career Technical Training, and disability programs through budget control and effective planning;
  • Provided overall management of programs relative to the career development and coordinated efforts with services for students through budget control and effective planning;
  • Monitored staff performance through regular classroom and shop observation, provided staff training, scheduling, recommended and implemented department and personnel changes as approved by the Center Director and Human Resources Manager;
  • Coordinated the management of contracted trade programs assigned to the cluster of occupations;
  • Worked closely with the off-Center Trades Representatives, such as area Community and Technical Colleges;
  • Coordinated the management of the ACT and OCT programs with Long Beach City College;
  • Advised in the preparation of curricula, evaluate curricula, and instructional materials and techniques;
  • Initiated and maintained relationships with local, state and regional educational and union apprenticeship programs;
  • Monitored statistical information of area of responsibility and developed strategies as necessary;
1999 to 2007
COUNSELING MANAGER Dept. Of Labor/Long Beach Job Corps , ,
  • Supervised counselors to insure that needed counseling services are available for and provided to all students enrolled in the program;
  • Planned and managed the counseling program;
  • Provided ongoing supervision to counselors in case load management, case documentation and counseling techniques;
  • Established performance standards to evaluate counselors' effectiveness;
  • Held weekly case conferences, utilizing the services of the center Mental Health Consultant;
  • Provided agency resource contacts for counselors;
  • Conducted group counseling;
  • Served as a resource leader and trainer for other staff in areas related to counseling;
  • Ensured that counseling case documentation is up-to-date and available for Department of Labor and corporate reviews;
  • Conducted in service training and new hire training for department staff;
  • Developed center operative directives for the department;
  • Submitted weekly, monthly and quarterly reports as needed;
  • Served as Board member and chairperson for numerous center committees and community collaborating agencies;
  • Served as the Equal Opportunity Officer and Court liaison
  • Provided career and personal counseling;
  • Acting Residential Manager and Department Director During extended position vacancies
  • Supervised, managed and directed 42 staff and 300 students;
  • Monitored schedules, vacation/sick time and shift assignments;
  • Drafted department directives and operating procedures;
  • Managed daily operations and budget concerns while overseeing 3 divisions within the department.
Education and Training
Expected in
Bachelor of Science: Psychology

Expected in
Master of Science: Psychology
Ashwood University - ,
  • Six Sigma Certified
  • Project Management Certificate

Association for Career and Technical Education

Probation Officers Association

Long Beach Network for Fathers and Families

Career Technical Education Association (CETA)

  • Hold weekly case conferences to discuss progress of clients and develop a strong case management plan.
  • Present to staff during in-service trainings on topics selected by Human Resources.
  • Provide Career Technical Training (CTT) reports to the Industry Advisory Council and the Community Relations Board.

Over 16 years experience with Training, Budgeting, Business Intelligence, Community Relations, Internal Audits, Safety Standards, Technical Assistance, Career Development, Problem-solving, Scheduling, Staff Training, Excel, Microsoft Office, Ms Office, Ms-dos, Powerpoint, Project Management, Six Sigma, Very Organized

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