Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Customer service professional with 15+ years of experience. Extensive problem solving, attention to detail, patience and a strong desire to effectively communicate to gain satisfactory results. In addition solid data entry, typing, proofing and clerical skills. Adopting an "On The Job Training Coach" assisting new employees' navigate the system software effectively and accurately.
Skills
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Work History
Call Reviewer, 11/2016 - Current
U-Haul – , ,
U-Haul – , ,
- Listen to recorded calls and place them in selected category.
- Transcribe/Summarize recorded conversation.
Call Center Agent - (Part-Time) , 10/2016 - 11/2016
Leaffilter North, Llc – , ,
Leaffilter North, Llc – , ,
- Placed outbound customer calls to general managers to generate lead of interest
- Determine customer overall product selections and needs.
- Forward potential call leads to designated department.
- Ensure that potential and new customers contact information is current.
Global Operations Specialist I, 05/2015 - 11/2015
Leaffilter North, Llc – , ,
Leaffilter North, Llc – , ,
- Performed administrative task in support of the verification operations processing department.
- Review applications in order to determine if anything is needed to complete the final process.
- Request missing information or documentation from the client or candidate if required.
- Respond to queries from a client for further review.
- Participated in a team weekly meeting to review any new or changes in processing.
Customer Service Representative, 04/2015 - 04/2015
Leaffilter North, Llc – , ,
Leaffilter North, Llc – , ,
- Within a call center environment provided quality customer service.
- Utilize the necessary tools provided in order to assist the customers.
- Problems solve and follow up with the customer with resolution in a timely manner.
- Communication was key in this role in order to fulfill the customer needs.
Direct Response Agent - Remote, 01/2012 - 08/2013
Live Ops – , ,
Live Ops – , ,
- Provide customer service as a contracted inbound call center agent.
- Document first notice of loss (FNOL) auto insurance claim from customers reporting an accident.
- Document medical insurance from customers requesting medical devices.
- Provide service to customers from food chain restaurants placing orders for takeout or dine in orders.
Call Center Eligibility Administrator, 11/2012 - 11/2012
Appleone Employment Services - Maximus – , ,
Appleone Employment Services - Maximus – , ,
- Provide administrative duties and the processing of applicants to determine re-eligibility.
Customer Service Representative, 09/2012 - 09/2012
DovenMuehle Mortgage – , ,
DovenMuehle Mortgage – , ,
- Provide customer service to persons calling in with inquiries and products of service.
Customer Service Representative, 08/2012 - 08/2012
AON Hewitt – , ,
AON Hewitt – , ,
- Provide quality customer service to persons calling in for open enrollment for electives for medical benefits.
Customer Care Professional - Remote, 10/2011 - 01/2012
Arise Virtual Solutions - ODMS – , ,
Arise Virtual Solutions - ODMS – , ,
- Demonstrate empathy in a fast paced high call volume environment.
- Service customers in regard to mobile service, internet service, and troubleshooting.
Seasonal Reservation Agent - Remote, 05/2011 - 08/2011
Active Network Inc – , ,
Active Network Inc – , ,
- Provide customer service to customers calling in to reserve national park sites, cabins and lodging.
Customer Care Professional - Remote, 11/2009 - 05/2010
Alpine Access – , ,
Alpine Access – , ,
- Customer Care Professional - Remote Provide exceptional customer service in a virtual inbound call center.
- Serviced customers calling in to order office products.
- A strong attention to detail was needed in order to support the needs of the customer.
- Utilizing multiple screens, multi-tasking, and organizing in a fast pace environment.
Education
Word Processing: , Expected in 1989
Metropolitan Business College - ,
Metropolitan Business College - ,
Illinois High Equivalent : , Expected in 2013
South Suburban College - ,
South Suburban College - ,
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Resume Overview
School Attended
- Metropolitan Business College
- South Suburban College
Job Titles Held:
- Call Reviewer
- Call Center Agent - (Part-Time)
- Global Operations Specialist I
- Customer Service Representative
- Direct Response Agent - Remote
- Call Center Eligibility Administrator
- Customer Service Representative
- Customer Service Representative
- Customer Care Professional - Remote
- Seasonal Reservation Agent - Remote
- Customer Care Professional - Remote
Degrees
- Word Processing
- Illinois High Equivalent
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