Customer service professional with 15+ years of experience. Extensive problem solving, attention to detail, patience and a strong desire to effectively communicate to gain satisfactory results. In addition solid data entry, typing, proofing and clerical skills. Adopting an "On The Job Training Coach" assisting new employees' navigate the system software effectively and accurately.
Type 55-60 wpm
Microsoft word and excel
10 - Key - Alphanumeric
Filing and Organizing
Call Reviewer, 12/2016 to Current Humanatic
Listen to recorded calls and place them in selected category.
Transcribe/Summarize recorded conversation.
Call Center Agent - (Part-Time) , 11/2016 to 12/2016 MX Group
Placed outbound customer calls to general managers to generate lead of interest
Determine customer overall product selections and needs.
Forward potential call leads to designated department.
Ensure that potential and new customers contact information is current.
Global Operations Specialist I, 06/2015 to 12/2015 IOS Staffing - First Advantage
Performed administrative task in support of the verification operations processing department.
Review applications in order to determine if anything is needed to complete the final process.
Request missing information or documentation from the client or candidate if required.
Respond to queries from a client for further review.
Participated in a team weekly meeting to review any new or changes in processing.
Customer Service Representative, 05/2015 to 05/2015 LaSalle Network - FTD
Within a call center environment provided quality customer service.
Utilize the necessary tools provided in order to assist the customers.
Problems solve and follow up with the customer with resolution in a timely manner.
Communication was key in this role in order to fulfill the customer needs.
Direct Response Agent - Remote, 02/2012 to 09/2013 Live Ops
Provide customer service as a contracted inbound call center agent.
Document first notice of loss (FNOL) auto insurance claim from customers reporting an accident.
Document medical insurance from customers requesting medical devices.
Provide service to customers from food chain restaurants placing orders for takeout or dine in orders.
Call Center Eligibility Administrator, 12/2012 to 12/2012 Appleone Employment Services - Maximus
Provide administrative duties and the processing of applicants to determine re-eligibility.
Customer Service Representative, 10/2012 to 10/2012 DovenMuehle Mortgage
Provide customer service to persons calling in with inquiries and products of service.
Customer Service Representative, 09/2012 to 09/2012 AON Hewitt
Provide quality customer service to persons calling in for open enrollment for electives for medical
Customer Care Professional - Remote, 11/2011 to 02/2012 Arise Virtual Solutions - ODMS
Demonstrate empathy in a fast paced high call volume environment.
Service customers in regard to mobile service, internet service, and troubleshooting.
Seasonal Reservation Agent - Remote, 06/2011 to 09/2011 Active Network Inc
Provide customer service to customers calling in to reserve national park sites, cabins and lodging.
Customer Care Professional - Remote, 12/2009 to 06/2010 Alpine Access
Customer Care Professional - Remote
Provide exceptional customer service in a virtual inbound call center.
Serviced customers calling in to order office products.
A strong attention to detail was needed in order to support the needs of the customer.
Utilizing multiple screens, multi-tasking, and organizing in a fast pace environment.
Word Processing: 1989 Metropolitan Business College -
Illinois High Equivalent : 2013 South Suburban College -