LiveCareer-Resume
LiveCareer

Call Center Supervisor resume example with 6+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Proactive professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Skills
  • Handling Customer Complaints
  • Complex Problem Solving
  • Microsoft Office Suite
  • Friendly and Relatable
  • Multitasking and Prioritization
  • Delegation and Work Assignment
  • Sorting and Filing
  • Cash Supply Orders
  • Product and Service Sales
  • Cash Handling
  • Data Entry and Maintenance
  • Call Center Operations
Work History
09/2022 to Current Call Center Agent Community Health Association Of Spokane | Deer Park, ,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted and checked input data against original documents.
04/2021 to 06/2021 Call Center Agent Regions Financial Corporation | Bessemer, ,
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Developed quality employees within call center to take over leadership positions.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Trained team members on performance metrics and consumer behavior identification.
03/2020 to 05/2021 Financial Relationship Specialist Capitalsource | Palm Springs, CA,
  • Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company.
  • Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Performed due diligence and valuation processes.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Placed orders for customer checks and verified starting numbers.
  • Removed mutilated currency from circulation.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Reconciled cash drawer and resolved discrepancies.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
11/2018 to 03/2020 Bank Teller National Grid | East Liverpool, OH,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Provided customer records, account statements and copies of checks.
  • Removed mutilated currency from circulation.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
03/2017 to 11/2018 Call Center Representative Company Name | City, State,
  • Assisted team leaders by providing status and performance reports with information on areas for improvement.
  • Processed debit and credit card and electronic check payments.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and backed up other customer service managers.
09/2017 to 02/2018 Sales Associate Company Name | City, State,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
12/2015 to 08/2016 Cashier Company Name | City, State,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Created price tags and merchandise signs.
  • Processed customer refunds and exchanges according to established guidelines.
03/2015 to 05/2015 Sales Associate Company Name | City, State,
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Recommended accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Expected in 05/2014 High School Diploma | Northview, Dothan, AL GPA:
  • Elected Captain of Band Color Guard
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Northview

Job Titles Held:

  • Call Center Agent
  • Call Center Agent
  • Financial Relationship Specialist
  • Bank Teller
  • Call Center Representative
  • Sales Associate
  • Cashier
  • Sales Associate

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Similar Resume

Call Center Supervisor Resume

call center supervisor

ROI Solutions Inc.

mcalester, oklahoma

Call Center Supervisor Resume

call center supervisor

Teksystems

Grand Prairie, Texas

Call Center Supervisor Resume

call center supervisor

Cellnet Technologies Inc

Palm Beach Gardens, Florida

View All
*As seen in:As seen in: