Call Center Supervisor Resume Example

Over 20 years of administrative, customer service, medical, collections, and managerial experience. Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements .Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Extremely dependable and competent individual that takes pride in doing all assignments independent of supervision and in a timely manner. Excellent interpersonal and written communication skills with the ability to communicate effectively with individuals at all levels within the organization. Extensive background in customer service, marketing, sales, and public relations. Proven track record of adaptability within any organizational culture and creating systems to improve efficiency. Competencies Call center management Focused on customer experience Telecommunications satisfaction Skilled multi-tasker knowledge Customer Relationship Meticulous attention to detail Management software (CRM) High customer service standards Training and development Devoted to data integrity Skilled multi-tasker. Strong organizational skills Adaptive team player Areas of Expertise Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for interdepartmental use. Received a merit raise for strong attention to detail, exemplary customer service and team player attitude. Research Investigated and analyzed client complaints to identify and resolve issues. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Researched and resolved billing problems that had been previously missed. Scheduling Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork. Multitasking Demonstrated proficiencies in telephone, email, fax and front desk reception within high volume environment.

Army, Attention to detail, Avaya, budget, Call center, Cisco, Excellent communication, hardware, Conflict resolution, credit, Customer Relationship Management, CRM, client, clients, Client relations, customer satisfaction, customer service, Customer service, customer support, Customer Assistance, delivery, Dispatching, documentation, email, Staff training, senior management, fashion, filing, insurance, Team building, leadership, leadership skills, legal, letters, marketing, Microsoft Office Suite, MS Office, negotiations, network, payroll, performance reviews, personnel, policies, problem solving, processes, process improvement, quality, rapport, researching, routing, sales, scanning, Scheduling, software Training, Staffing, surgery, Team management, Team player, telecommunication, telephone, phone, time management