close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Call Center Supervisor
Please provide a type of job or location to search!
SEARCH

Call Center Supervisor Resume Example

Love this resume?Build Your Own Now
CALL CENTER SUPERVISOR
Professional Summary

Highly communicative Payroll Specialist promoting more than 10+ years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and Kronos. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.

Skills
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • KPI Accountability
  • Positive Reinforcement
  • Private and Secure Workspace
  • Microsoft Office
  • Conflict Resolution
  • Financial Services
  • Prism
  • Payment processing
  • Payroll administration
  • Zendesk
  • Salesforce
  • Google Meet
  • Advanced project planning skills
  • Expert analytical skills
  • Problem-solving skills
  • Types 89 wpm
  • Time Sheet Review
  • Processing Garnishments
  • Integrated Accounting Systems
  • Grant Billing and Tracking
  • Financial Reports
Work History
Call Center Supervisor, 08/2020 to Current
Consolidated Communications – Remote Office , VA
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Minimized process lags through operations protocols and client account management training.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Assisted team leaders by providing agent status and performance reports to provide information on areas for improvement.
  • Worked on complex issues where analysis of situations or data requires in-depth knowledge of the company.
  • Negotiated with agents and management by influencing senior level leaders regarding matters of significance tot he organization.
  • Acts as advisor to subordinate employees, customers and/or functional peer group managers.
  • Oversaw the daily operations of a contact center team to ensure performance metrics are met.
  • Monitors performance goals and objectives for the contact center staff and complete daily and weekly reports.
Senior Mobile App Developer, 01/2017 to Current
Cleveland Clinic – Huntsburg , OH
  • Created, coded, and published Kinder Dictionary/Kinder Chat/Kinder Chat Parent.
  • Modified existing iOS software to correct coding errors, upgrade interfaces, and improve overall performance.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
  • Provided positive customer support training experience for completed applications.
  • Utilized such technologies as ASP.NET , MVC, HTML5, JavaScript and SQL Server 2012 to develop new applications.
  • Used spreadsheets to research data discrepancies.
Human Resource Manager, 12/2015 to 06/2020
Ford Motor Company Us – Dearborn , MI
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Directed meetings weekly between payroll, accounting and HR managers to identify and alleviate ongoing HR related issues.
  • Updated employee files with new details such as changes in address or salary levels.
  • Approved Timesheets for employees to show earned hours.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed payrolls on both daily and weekly basis for more than 300-600 employees nationally.
  • Performed entry-level and advanced clerical duties requiring knowledge and the application of various work methods and procedures.
  • Performed repetitive clerical steps such as documentation verification,
  • Managed inbound/outbound calls and emails to communicate with employees and customers.
  • Developed, recommended changes, and executed policies and procedures.
  • Identified and resolved issues, problems, and concerns by leading cooperative effort of team.
  • Interacted with different levels of external and internal customers via email and live chat.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Liaised between multiple business divisions to improve communications.
Payroll Specialist, 01/2010 to 12/2015
Ac Transit – Oakland , CA
  • Calculated payroll deductions by accurately using internal software systems and processed payroll to meet preset requirements.
  • Accurately entered timesheet information into system with minimal payroll and billing errors.
  • Collected and stored employee timesheets, tracked down agents with late timesheets, and ensured timesheets were filled out properly.
  • Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
  • Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Collaborated with technology programmers to remedy system problems to achieve timely employee payments.
  • Maintained accurate records of payroll documentation and transactions for 200-600 employees.
Education
Bachelor of Science: Business, Human Resource Management, 05/2013
University of Phoenix - City, State
  • Majored in Business/HR
Certificate: Phlebotomy, 01/2000
Navicent Health Baldwin - City
Accomplishments
  • 2020 Kapla Leadership Award Recipient
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • University of Phoenix
  • Navicent Health Baldwin

Job Titles Held:

  • Call Center Supervisor
  • Senior Mobile App Developer
  • Human Resource Manager
  • Payroll Specialist

Degrees

  • Bachelor of Science : Business, Human Resource Management , 05/2013
    Certificate : Phlebotomy , 01/2000

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Call-Center-Supervisor-resume-sample

Call Center Supervisor

Cdr Maguire

Panama City Beach , FL

Agent-Performance-Manager/Call-Center-Supervisor-resume-sample

Agent Performance Manager/Call Center Supervisor

Firstservice Residential

Lakeway , TX

Customer-Service-Call-Center-Supervisor-resume-sample

Customer Service Call Center Supervisor

Prometric

Longview , WA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am -5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.