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Call Center Operator Resume Example

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CALL CENTER OPERATOR
Professional Summary

Patient, empathetic, and motivated individual with extensive background in conflict resolution and customer care. Always looking to expand my horizons.

Skills
  • Quick learner
  • Proficient in cash management
  • Team leadership
  • Bilingual Spanish/English
  • Conflict resolution
  • Self-motivated
  • CPR Certified
Work History
Call Center Operator 06/2018 to Current
 AMR – Arvada, CO
  • Built and maintained excellent customer relationships through timely response to inquiries while going above and beyond to accommodate a broad array of requests
  • Answered calls in a timely matter and forwarded to appropriate parties.
  • Upkeep of cleanliness of reception area to maintain welcoming environment.
  • Responded to high stress calls while maintaining a professional and calm environment
Receptionist 06/2016 to 05/2018
 A Professional Installation – Northglenn, CO
  • Corresponded with clients through email, telephone, or postal mail.
  • Opened and properly distributed incoming mail
  • Addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Scheduled routes for drivers each day
Server 07/2013 to 05/2016
 Brookdale Green Mountain – Lakewood, CO
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Set dining tables according to type of event and service standards
  • Inventoried and restocked items throughout day
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
Customer Service Representative 08/2012 to 01/2013
 Burlington – Westminster, CO
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Folded and arranged garments in attractive displays
  • Politely assisted customers in person and via telephone
  • Routinely answered customer questions regarding merchandise and pricing
Education
GED 2018 Front Range Community College - Westminster, CO
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Resume Overview

Companies Worked For:

  • AMR
  • A Professional Installation
  • Brookdale Green Mountain
  • Burlington

School Attended

  • Front Range Community College

Job Titles Held:

  • Call Center Operator
  • Receptionist
  • Server
  • Customer Service Representative

Degrees

  • GED 2018

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