Call Center Operator Resume Examples
Land your desired job with help from our Call Center Operator resume examples! We’ve got high-quality samples, plus tips for organizing and writing each resume section.
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TABLE OF CONTENTS
Call Center Operator resume summary examples
To make your resume pass the seven seconds recruiters spend eyeing a resume, write an impactful resume opener.
The resume summary consists of a two to three-sentence paragraph introducing yourself to potential employers by featuring your top skills and professional abilities.
Think of it like a business pitch. Your knowledge and experiences are the product you have to sell to the investor, in this case, the employer.
If you have plenty of work experience in your desired field, choose the professional summary approach.
If this is your first time applying for a Call Center Operator position, use the objective statement, which allows you to share your skills as they relate to your career goals.
You can compare these two approaches in the examples below to determine which is better for your situation.
Good example:
“I am a highly motivated and experienced Call Center Operator with 5+ years of experience in customer service and support. I have a proven track record of providing exceptional customer service, resolving customer inquiries and complaints, and improving customer satisfaction. My skills include excellent communication, problem-solving, multitasking, and data entry.”
Why this example passes:
- Feature candidate’s success statistic to grab attention. Numbers add detail about how big the results you deliver are, e.g., test scores, passing rate and more.
- Shows career length, 11 years.
- Mentions employer-desired skills: student motivation and interactive lessons.
Bad example:
“ Experienced call center operator with excellent customer service skills. Able to handle difficult calls with ease. Looking to use my skills to help customers in a new environment.”
Why this example fails:
- Doesn’t include any numbers that quantify call center operator’s performance
- Uses vague descriptions and skills.
- Doesn’t include years of teaching experience.
The fastest way to write your professional summary
Showcase your selling points as a Call Center Operator with an attention-grabbing professional summary generated by our Resume Builder! It’s an automated tool that will suggest best-use phrases and content-rich sentences you can customize.
- 1
Enter the details about the job title you held. The builder comes preloaded with auto-suggested phrasing written by resume experts.
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Then, just pick from these suggested phrases that best frame your experience and customize them to your liking!
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All you have to do is choose the summary phrases that best frame your experience. It’s like having a professional do it for you!
Our Resume Builder will help you write a custom Call Center Operator resume in 15 minutes! However, if you want to give your resume more dedicated attention, you can also employ our professional writing services to kickstart your search for an Call Center Operator role confidently.
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Call Center Operator resume work experience examples
A big part of your resume’s content will live in your work experience, so you’ve got to put in the extra effort to make it stand out. This section should feature achievements that show recruiters you have what they’re looking for if you want to write a good resume.
Good example:
Johnson Consulting I Rolling Meadows, IL I 8/2018-current
- Answered incoming customer calls promptly and professionally, providing accurate information and solutions to inquiries
- Assisted customers with billing inquiries, account maintenance, and product/service orders
- Demonstrated strong customer service skills by responding to customer inquiries in a timely and efficient manner
- Handled customer complaints in a professional and courteous manner, escalating issues as needed.
Why this example passes:
- Numbers and statistics add detail and quantify the results this call center operator delivers: 4% improvement and a class size of 20-25.
- Good use of strong words and active language.
- References specialized value cahier provides with “individualized lesson plans.”
Bad example:
Malone Group I Redmond, WA I 4/2022-present
- Answered customer inquiries
- Assisted customers with product selection
- Dealt with customer complaints
- Responded to customer emails
Why this example fails:
- Lacks numbers or statistics.
- Describes general tasks, not teaching achievements or career highlights.
- Uses active verbs, but doesn’t focus on results.
Call Center Operator resume skills examples
Here are 17 sample skills for call center operator:
- Quality Control
- Customer Service
- Quality Assurance
- Account Management
- Customer Needs Assessment
- Data Gathering
- Customer Complaint Resolution
- Interpersonal Skills
- Policy Adherence
- Gathering information
- Problem-solving skills
- Customer communications
- Resolving issues
- Answering questions
- Analytical abilities
- Call escalation
- Call reception
You should sprinkle skills and abilities throughout your resume. Include them in your professional summary, work experience blurbs and a dedicated skills section.
Examples of additional resume sections
Your Call Center Operator resume must include five main sections: contact information, professional summary, work experience, skills and education. However, you can continue customizing your resume with additional sections for any other qualifications you possess.
Here are some examples of optional call center operator resume sections that you could add to provide greater detail:
- Languages
- Software
- References
- Interests
- Additional skills
- Certifications
- Professional skills
- Additional information
Ensure you only share relevant qualifications in your resume’s additional sections. Better to have a concise resume that’s quick to read!
Examples of resume formats
The way you organize your Call Center Operator resume is called a resume format. There are three main resume formats: chronological, functional and combination. Here are examples of each:
The main difference among them is whether or not they give more visual weight to your work history or to your skills section. The format you should select for your resume is based on your years of work experience as a call center operator.
How to choose a resume format
0-3
Years of experience
Functional formats
- Focus on skills.
- Best for first-time call center operator who lack work experience.
- Good for people re-entering workforce.
- May omit dates in the work history section.
Organization:
- Skills listed above work experience.
3-10
Years of experience
Combination formats
- Balance skills and work history.
- Ideal for mid-career call center operator.
- Suitable for career changers and people seeking promotion.
Organization:
- Skills next to or above work experience.
10+
Years of experience
Chronological formats
- Put the most focus on work history.
- Best for call center operator with a long, steady career.
- Most popular format.
- Preferred by recruiters.
Organization:
- Work experience listed above skills.
Once you know the best format for you, it’s easy to pick a call center operator resume template. Templates are preformatted layouts created by design professionals to ensure your resume looks amazing!
Don’t forget your call center operator cover letter
A cover letter works hand-in-hand with your resume to make a stronger case for why you deserve the job.
Communication is a foundational skill for any good Call Center Operator, and one excellent way to demonstrate it is with a cover letter.
A cover letter allows you to tell the story of how you’ve developed valuable skills and learned to overcome obstacles.
And you don’t even have to spend too much time writing a cover letter when you use our Cover Letter Generator!
The process is completely automated, and all you have to do is copy and paste the personalized content suggestions written by our professional resume writers.
Wrap everything up in a visually attractive design that conveys professionalism by picking any of our easy-to-customize cover letter templates.
For more tips on creating a compelling cover letter, check out our guide on How to Write a Cover Letter.
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