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Call Center Operator Resume Example

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CALL CENTER OPERATOR
Professional Summary

Patient, empathetic, and motivated individualwith extensive background in conflict resolution and customer care. Always looking to expand my horizons.

Skills
Work History
Dispatcher06/2018 to 11/2019
AMR – Arvada, CO
  • Answered calls in a timely matter and forwarded to appropriate parties.
  • Upkeep of cleanliness of reception area to maintain welcoming environment.
  • Responded to high stress calls while maintaining a professional and calm environment
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Receptionist06/2016 to 05/2018
A Professional Installation – Northglenn, CO
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Corresponded with clients through email, telephone or postal mail.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Scheduled routes for drivers each day
Server07/2013 to 05/2016
Brookdale Green Mountain – Lakewood, CO
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Set dining tables according to type of event and service standards
  • Inventoried and restocked items throughout day
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
Customer Service Representative08/2012 to 01/2013
Burlington – Westminster, CO
  • Answered customer's questions with up-to-date knowledge of sales and store promotions
  • Folded and arranged garments in attractive displays
  • Politely assisted customers in person and via telephone
  • Routinely answered customer questions regarding merchandise and pricing
Education
GED2018Front Range Community College- Westminster, CO
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Resume Overview

Companies Worked For:

  • AMR
  • A Professional Installation
  • Brookdale Green Mountain
  • Burlington

School Attended

  • Front Range Community College

Job Titles Held:

  • Dispatcher
  • Receptionist
  • Server
  • Customer Service Representative

Degrees

  • GED 2018

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