Call Center Operator Resume Example
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CALL CENTER OPERATOR
Professional Summary
Patient, empathetic, and motivated individualwith extensive background in conflict resolution and customer care. Always looking to expand my horizons.
Skills
Work History
Dispatcher06/2018 to 11/2019
Company Name – City, State
Company Name – City, State
- Answered calls in a timely matter and forwarded to appropriate parties.
- Upkeep of cleanliness of reception area to maintain welcoming environment.
- Responded to high stress calls while maintaining a professional and calm environment
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Receptionist06/2016 to 05/2018
Company Name – City, State
Company Name – City, State
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Corresponded with clients through email, telephone or postal mail.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Scheduled routes for drivers each day
Server07/2013 to 05/2016
Company Name – City, State
Company Name – City, State
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Set dining tables according to type of event and service standards
- Inventoried and restocked items throughout day
- Displayed enthusiasm and knowledge about the restaurant's menu and products
Customer Service Representative08/2012 to 01/2013
Company Name – City, State
Company Name – City, State
- Answered customer's questions with up-to-date knowledge of sales and store promotions
- Folded and arranged garments in attractive displays
- Politely assisted customers in person and via telephone
- Routinely answered customer questions regarding merchandise and pricing
Education
GED2018Front Range Community College-
City,
State
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Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
Resume Overview
School Attended
- Front Range Community College
Job Titles Held:
- Dispatcher
- Receptionist
- Server
- Customer Service Representative
Degrees
- GED 2018
