Customer service professional dedicated to effective team management and customer satisfaction.
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Operations Manager 1/2006 - present
Computer and systems purchase, setup and support
Administered, trained staff, and maintained CRM programs, including InfusionSoft, Goldmine, ACT!, SalesForce, SalesCycle, Zoho, and Sugar
Virtual Call Center Manager 3/01-12/05
Personnel Development including:
• Hiring, training, and scheduling and payroll, technical support and personnel management
• Administrative functions such as payroll and reporting
Outbound Campaign Program Manager 1/98-2/01 Responsible for project success from contract signing until final reporting.
Key client liaison:
Companies Worked For:
Job Titles Held: