LiveCareer-Resume

call center agent resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Diligent individual skilled at independently managing, filing, report writing, and other office functions. Excellent listening, speaking and problem-solving abilities. Looking to bring 4 years of related experience to challenging, growth-oriented position.

Skills
  • Exceptional Communications skill
  • System Documentation
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Proficient in Microsoft words, excel, PowerPoint and Publisher.
  • Meeting minutes
  • Adobe Software
  • Spreadsheet Management
  • Multi-line telephone skills
  • Payment transactions
Experience
Call Center Agent, 12/2021 to Current
LowesHarper Woods, MI,
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Helped over 100+ customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company polices and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Cashier, 07/2020 to 01/2022
El Pollo Loco HoldingsHemet, CA,
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in lanes
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Worked flexible schedule and extra shifts to meet business needs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Performed cash, card and check transactions to complete customer purchases
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Maintained cash drawer of $400 or more per shift
Assistant Teacher, 12/2019 to 07/2020
Community Action Program For Central ArkansasAmite, LA,
  • Supervised students ages 5-8, and assured that students completed homework correctly
  • Tutored students and provided safe and fun environment
  • Provided one-on-one and group-based learning support to maintain student progress and development
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
  • Delivered group teaching in classroom setting and implemented individual student support
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
  • Tutored students in reading, language arts and other subjects
  • Tutored struggling students individually and in small groups to reinforce learning concepts
  • Completed daily reports, meal count sheets and attendance logs.
Biology Teacher, 06/2018 to 09/2019
Newton Public SchoolsNewton, MA,
  • Taught general and advanced levels of biology to 8th grade students
  • Established positive and encouraging relationship with students and helped to foster appreciation for biology and science
  • Prepared individualized lesson plans and educational materials to structure biology curriculum to needs of each student
  • Developed and distributed study guides to reinforce lecture details and help students with test preparation
  • Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance
  • Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Leveraged diverse learning strategies to prepare students for higher-level education requirements.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues. .
Education and Training
BBA: Data Analytics, Expected in 12/2024 to Baruch College - Manhattan, NY,
GPA:
High School Diploma: , Expected in 05/2019 to BACHA English Medium School - Dhaka,
GPA:
Languages
English:
Full Professional
Negotiated:
Bengali:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Baruch College
  • BACHA English Medium School

Job Titles Held:

  • Call Center Agent
  • Cashier
  • Assistant Teacher
  • Biology Teacher

Degrees

  • BBA
  • High School Diploma

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