Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dependable Dispatcher offering years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Dedicated with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Results-focused professional with strength in , and. Proactive leader with strengths in communication and collaboration. Proficient in leveraging and knowledge to promote . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable with strong ability in and . Offering , [Skill] and . Highly organized, proactive and punctual with team-oriented mentality. Help individuals dealing with issues by providing individual and group counseling sessions focused on understanding and coping with problems to improve wellbeing. Advocate for clients to build support networks and obtain necessary resources. Skilled in program planning and optimization to maximize outreach.

  • Processing orders
  • Delegating work
  • Delivery procedures
  • Service planning
  • Schedule coordination
  • Customer relationship management
  • Progress monitoring
  • Tracking client progress
  • Developing relationships
  • Patient evaluation
  • Unit Management and Leadership
04/2014 to Current Cab Dispatcher/Taxi Cab Driver Meridian Cab LLC | City, STATE,
  • Trained over employees on accurate triaging and dispatching procedures while personally handling daily calls.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled and dispatched over daily roadside assistance calls based on caller locations and available employees.
  • Supervised driver dispatching, route planning and vehicle tracking for over drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for calls.
02/2019 to 03/2020 Behavior Support Specialist/Mental Health Technician East MS State Hospital | City, STATE,
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Completed daily client rounds and tracked client movements.
06/2017 to 03/2019 Alliance Health Center/Mental Health Technician 5000 MS-39 | City, STATE,
  • Received processed and tracked patient documentation with speed and accuracy.
  • Created and oversaw training courses focused on team and community education.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Delivered healthy living and disease management information to specific population groups.
  • Communicated with patients with compassion while keeping medical information private.
  • Solicited medical history information from patients to provide best and most effective medical advice.
Education and Training
Expected in 07/1990 High School Diploma | New Brunswick High School, New Brunswick, NJ GPA:

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School Attended

  • New Brunswick High School

Job Titles Held:

  • Cab Dispatcher/Taxi Cab Driver
  • Behavior Support Specialist/Mental Health Technician
  • Alliance Health Center/Mental Health Technician


  • High School Diploma

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