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Business Systems Consultant Resume Example

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BUSINESS SYSTEMS CONSULTANT
Professional Summary

Information Technology Professional Detail-oriented and personable business professional with over 15 years of progressive experience across a broad range of business functions and diverse industry groups. Proven ability to quickly master technology and adapt to any situation. Accustomed to handling sensitive, confidential records and working against a deadline. Able to multi-task and stay organized.

Enthusiastic Business Systems Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of process improvement and risk management and training in Agile. Motivated to learn, grow and excel.

Skills
  • MS Excel (advanced)
  • MS SharePoint
  • Report Development
  • MS Access
  • Adobe Acrobat Pro
  • MS Word (advanced)
  • Experience with over 20 Wells Fargo Proprietary Tools
  • PowerPoint Decks
  • Relationship Mgmt
  • Documentation
  • Customer Service
  • Training (one to one and group)
  • QA Script Writing
  • Accounting, Next
  • Active Directory, Presentations
  • Adobe Acrobat, Processes
  • Business Administration, Producing
  • Business processes, Project Management
  • Business Writing, QA
  • Catalog, Requirement
  • Hardware, Research
  • Concise, Script Writing
  • Client, Scripts
  • Customer Service, Six Sigma
  • Database, SOP
  • Documentation, Spreadsheets
  • Email, SQL
  • Leadership, Statistics
  • Mainframe, Strategy
  • Managing, Tables
  • Mgmt, Technical Writing
  • Meetings, User manuals
  • Access, Training manuals
  • MS Access
  • MS Excel
  • Excel
  • PowerPoint presentations
  • PowerPoint
  • MS Word
  • Technical Writing
  • Project organization
  • Process improvement
  • Problem resolution
Work History
Business Systems Consultant11/2016 to Current
Company Name – City, State
  • Managed multiple efforts simultaneously.
  • Planned effort to move OneNote documentation to Confluence.
  • Created metrics that provided monthly request received data sent to senior leadership.
  • Documented new and previously undocumented processes, greatly reducing turnaround time.
  • Coordinated highly detailed, deadline-driven projects Assisted customers requesting onboarding, off boarding or transferring team members.
  • Created requests for hardware and software purchases, and security entitlements.
  • Developed test scripts, and led testing for rollout of Pega/TRS ticketing system.
  • Led onboarding project of over 90 FTEs and contractors for C2C-COE expansion project.
  • Provided research and guidance to executive leaders, requesting mobility options.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Technical Project Coordinator03/2016 to 11/2016
Company Name – City, State
  • Responsibilities assigned as lead project contact for large project – moving several thousand applications from one database tool to another.
  • Oversaw onboarding of over 100 applications to new provisioning tool, planned and executed meetings and developed project documentation.
  • Compiled metadata for each asset.
  • Directed meetings with customers to determine application platform and security.
  • Mainframe and Active Directory database clean-up.
  • Assessed risk level for non-standard applications and engineered mitigation strategy.
  • Facilitated thrice-weekly meetings to discuss project strategy and coordinate next steps.
  • Developed documentation used to for project tracking.
  • Initiated external customer documentation and training.
  • Delivered application repository updates.
  • Provided analysis and data for monthly project status reports.
  • Logged appropriate documentation for projects by specific deadline.
Business Systems Consultant04/2015 to 12/2015
Company Name – City, State
  • Processed service requests regarding Adobe Acrobat Pro and Standard, tracking the various editions, the quantity and the dollar amount per team each month, on a Master List.
  • Created pivot tables in Excel to assist in pulling Adobe Acrobat data to submit to customer accounting and reconcile chargebacks each month.
  • Modified SQL queries to extract software licensing information.
  • Merged spreadsheets into Access, producing software install report.
  • Created uninstall requests for unauthorized software.
  • Assisted other departments by assigning service requests to the appropriate employee, also contacted users in older requests to verify that the software they were requesting was still needed.
  • Modified software package records in an online software application catalog.
  • Organized survey email messages sent to users to gather data regarding usage of software applications, tallied these responses and created reports sent to those responsible for the scheduled uninstallation.
  • Reviewed service requests in which customers requested various types of software to be installed.
  • Worked with other departments to validate license requirements.
  • Sent License Keys for various software to customers.
Associate Business Analyst/Level II Analyst02/2012 to 01/2015
Company Name – City, State
  • Authored requirements and artifacts in appropriate requirement management tools (Collab tool, Serena RM, and SharePoint).
  • Developed and edited documentation for several projects (user manuals, SOP, etc.).
  • Acted as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements and business processes.
  • Point of contact/SME for four proprietary products.
  • Responsible for managing timelines and changes for above mentioned products.
  • Produced clear and concise documentation of client high level and detailed requirements.
  • Generated PowerPoint presentations for stakeholders.
  • Coordinated triage and managed escalated Remedy Incidents.
  • Orchestrated training and presentations.
  • Oversaw issue tracking.
  • Produced monthly statistics report.
  • Authored and disseminated memos and training manuals.
Education
Associate of Arts: BusinessDes Moines Area Community College- City
Lean Six Sigma White Belt Certified- City
Six Sigma Yellow Belt
Project Management Essentials Certified- City
Situational Self-Leadership Courses
Fundamentals Of Technical Writing/Business Writing
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Resume Overview

School Attended

  • Des Moines Area Community College
  • Lean Six Sigma White Belt Certified
  • Six Sigma Yellow Belt
  • Project Management Essentials Certified
  • Situational Self-Leadership Courses
  • Fundamentals Of Technical Writing/Business Writing

Job Titles Held:

  • Business Systems Consultant
  • Technical Project Coordinator
  • Associate Business Analyst/Level II Analyst

Degrees

  • Associate of Arts : Business

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