Innovative technology professional with 4+ years of experience providing technical support in order to improve the customer experience; Energetic self-starter; with strong organizational and planning skills. Known for taking initiative, and skilled at meeting challenges and deadlines; Excellent inter-personal, phone and digital communication skills. Team-oriented leader with the seamless ability to manage, coordinate small to medium projects.
Information Security/ Risk Management/ Quality assurance and Testing.
Proficient in English, Arabic, and Frenc
Reporting and analysis
Excellent diagnostic/ troubleshooting skills
Advanced HTML and CSS scripting
October 2014-CurrentBusiness Systems Consultant | Wells Fargo Bank | Charlotte, NC
Manage and supervise finances of a total of 17 operation analysts during month end close period and re-forecasting periods.
Collect, compile and communicate variance explanation to senior finance management.
Create, manage, and maintain local access database to track monthly budget changes and update vendor list.
Researching, analyzing, and compiling data from different resources
into monthly dashboard reports for management and senior management.
Review and certify GL 31 statement for Transportation group (over 30 Accounting Units) and research unverified transactions or expenses for accuracy.
Collaborate and assist in projects of different scope.
Proactively engage in the documentation and submission of manuals, forms, scripts and guides to provide technical assistance on how to use the system(s).
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications.
Manage and maintain access level to the transportation SharePoint site and shared drives.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Consistently met deadlines and requirements for all production work orders.
Developed data architecture design to enable analysts to perform targeted customer analysis.
Managed creative projects from concept to completion while managing outside vendors.
April 2012-CurrentTechnology Chair- The Middle East Team Member Network | Wells Fargo Bank | Charlotte, NC
Responsible for developing technology strategies, and technology solutions for the Middle East Team Member Network.
Helped design, develop and implement the new team member network SharePoint
sites (migrating from 2007 to 2013 platform). Assisted in the implementation of
the new team moments (social media) site (migrating from Jive to IBM II platform).
Assisted in the Design of SharePoint master page and page layouts, serving as the Team Member Network main SharePoint support for all diversity groups.
Use SharePoint Designer 2013 to develop work-flow charts, and diagrams to automate processes
September 2010-October 2014Technical Service Specialist | Wells Fargo Bank | Charlotte, NC
Providing Technical and Procurement Support to internal and external Wells Business Partners (Retail, WFA, Securities, FCC/ FiNet) via phone Email and walk-ins.
liaised communication between customers, Business partners, and external business providers.
Proactively engaging in the documentation and submission of manuals, and guides to provide technical assistance on how to use the system(s).
Presenting Findings and recommendations of system areas that could be developed to improve productivity maximize client profitability.
Assisting in the documentation of Business Requirements Documents (BRDs), assisting the Quality Control (QC) team in testing systems and applications prior to implementation.
Recommending enhancements to meet the unique customers' needs.
Providing technical assistance to team members from different lines of businesses on software and system use.
Conducting training and provisioning job shadowing to new members/ new hires.
Researching, analyzing, and compiling data from different resources into monthly dashboard reports for management and senior management.
03/15Bachelor of Science: Information TechnologyUniversity of Phoenix, Phoenix, AZ
Emphasis in Information Systems Security
06/98Bachelor of Arts: English Language and Literature - SociolinguisticsUniversity Dhar Mehraz, Fez, Morocco
Emphasis in Sociolinguistics
Coursework includes: Speech and Communication, Sociology and Psychology
Microsoft Certified System Administrator (MCSA) since 2008.
Microsoft Certified Professional (MCP) since 2008.
USSF Certified Soccer Referee.