business systems analyst resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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● Professional experience of all the phases and methodologies of System Development Life Cycle (SDLC) including Waterfall, Agile/Scrum/SAFe.

● Extensive experience in requirements gathering process via different elicitation techniques such as End-User Interviewing, GAP Analysis, Root-Cause Analysis, Prototyping, Survey/Questionnaire, Focus Groups and Document Analysis.

● Extensive experience in communication with SME’s, stakeholders (technical, non-technical), business process analysis, solution assessment, and validation, documentation project artifacts and testing/ maintenance operation.

● Assisted Product owner in writing User stories and Acceptance criteria. Defining the Minimum Viable Product (MVP). Got Definition of Ready (DOR) and Definition of Done (DOD) by facilitating meetings between Product owner, Stakeholder and Development Team.

● Experience in facilitating Joint Application Development (JAD) sessions for deriving functional/non-functional requirements.

● Experience in creating artifacts like RACI, BRD, FRD, SRS.

● Managed the payloads for Web Services using XML in tools such as XMLspy.

● Created XML schema documents using XSD to validate the web service’s input and output parameters.

● Assisted testers in testing the webservices after development by verifying request and response using SOAP UI.

● Generated UML diagrams to assist the developers like Use Case Diagram, Business Process Flow, Activity Flow, Sequence Flow.

● Experience in creating SQL queries for data analysis.

● Involvement in writing transformation logic for ETL process.

● Created Static Prototype / Wireframes and assisted UI/UX team with Dynamic Prototypes using tools such as MS Visio, Uizard, Miro and Balsamiq.

● Created API Documentation using Swagger and performed API testing using SOAPUI and Postman to check if the API is returning the data in JSON, XML format as specified in the API documentation for the flow of information.

● Knowledge about Machine Learning technologies such Decision Tree, Random Forest, Gradient Boosting, K-means, KNN.

● Extensive implementation Knowledge of Databases, BIG data, Data Table Structures, Data Warehousing, Schemas, Data Entity Relationships and OLAP operations like rollup, drill down, slicing/dicing, using BI tools.

● Frequently used Data Definition Language (DDL), Data Manipulation Language (DML) in SQL to perform (CRUD) operations on DBs including Joins, Aggregators, Sub-queries, Views, Triggers and Stored procedures.

● Worked actively with the testing team to create the Test Plan and wrote manual Test Cases.

● Extensively worked with RESTful services and used Swagger tool to test and document them.

● Involved in providing solutions in implementing Client side, Server side and Database side validations.

● Experience in process designing and process mapping for future state based on current-state analysis.

● Assisted Product Owner in refining and prioritizing product backlog, writing functional and technical User Stories and gathering requirements.

● Comprehensive knowledge in implementing applications using the Service Oriented Architecture, Micro Service Architecture and APIs.

● Comprehensive knowledge of web services related concepts such as XML, JSON, WSDL, HTML, AJAX, SOA, API, SOAP and RESTful web services.

● Experience working in different databases like Oracle, SQL server, data mapping, schemas, Extraction, Transformation and Loading (ETL) and data visualization tools like Tableau and PowerBI.



Agile, Waterfall


SAFe, Scrum, Scrumban, Kanban, XP




SQL, R, Python(numpy, pandas)

Modeling Tools

MS Visio, Lucid Chart, Miro, Balsamiq

Web Technologies



Oracle, MongoDB, PostgreSQL, AWS

ETL Tools

Informatica, Excel

BI Tools

Tableau, PowerBI, AWS Quicksight, Crystal Report

Version Control

Git, Team Foundation Server (TFS)

Testing Tools

Selenium, SOAP UI, Swagger, Postman

Documentation Tools

MS Office Suite, Swagger, SharePoint, Confluence, MS Excel

Project Management Tools

Azure DevOps, JIRA, Rally, MS Project

Ticketing/CRM Tools

BMC Remedy, Servicenow, Salesforce, Siebel, MS Dynamic

Business Systems Analyst, 08/2021 - Current
Centene Corporation Ocala, FL,

Loan Performance Dashboard: The project was about enhancing a loan performance dashboard that was used by executives and analysts to monitor loan trends and benchmark metrics across all branches. In addition, the system provided options to view details of an individual loan and borrower. With insights gained from the dashboard and details of the loan, smart decisions can be made to better drive business growth.


● Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and then documented them in a format for inter and intra departmental review.

● Implemented AJAX technology for authentication and authorization and in creating search box for displaying a list of any application related search that was made based on the character or number entered and for graphical representation.

● Created requirement documents such as Business Process Work Flow(As-Is and To-Be) Diagrams and BA Package Documents (Data Schema, Form Mock-ups, Approval Matrix, etc.) for the integration and change management process.

● Worked with the team in daily stand-ups to go over the status, remove impediments.

● Performed Root Cause Analysis to identify the source of frequently occurring issues.

● Implemented techniques like MoSCoW method to aid in effective prioritization of user stories.

● Excellent communication, problem-solving, conflict resolution, facilitation, and documentation skills along with good process management skills to gather requirements.

● Created requirements documents such as Business Process Flow (As-Is and To-Be) documents for the integration and change management process.

● Managed the Requirements Traceability Matrix (RTM) using Excel to track the bugs.

● Acquired technical ability by using SQL for various data analysis and checking the output of the functionalities.

● Served on the communications conduit between IT and the business side in Service Oriented Architecture (SOA), and web services.

● Performed API Mapping to track the data points from UI to MT to DB for documentation.

● Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams.

● Created Data Mapping document and mapped source and target schemas for the ETL processes for analytical purposes.

● Involved in data mining process during statistical data analysis and operation.

● Assisted DBA in structuring the inventory data through ETL process by pulling the data from live database and loading it into data warehouse as per the business requirement.

● Facilitated movement of data from one system to other system for data profiling during ETL process.

● Segregated data in data marts for analytical reference purpose for identifying non-compliant assets periodically.

● Assisted DBA in trimming the data during cleansing process to ensure quality of data for data analysis.

● Assisted technical team during client-side, server-side validations and for accessing information from database using JDBC and ODBC.

● Assisted technical team by creating and updating forms within Adobe Experience Manager (AEM) to publish dynamically changing business rules

● Actively involved in setting up the orchestration processes within the applications using SOAP Webservices/ APIs.

● Used the WADL/ WSDL and UDDI to gain the information of the webservices that are being used by the developers to assist in the development process.

● Extensive knowledge of implementation of Databases, Data Table Structures, Schemas, Online Processing Systems like OLTP and OLAP operations such as Roll-Up, Drill-Down, Slicing, Dicing and Pivot.

● Reviewed SLA (Service Level Agreement) and coordinated with the database administrator for Stub Data.

Documented and verified the output satisfying acceptance and Gherkins criteria using Cucumber.

● Conducted manual, functional, system and regression testing in HP ALM.

● Conducted auditing the non-compliant assets using MS Dynamics

Created, assigned and monitored troubled tickets using MS Dynamics.

● Attended and actively participated in Change Advisory Board (CAB) meetings for negotiation and incorporation of required changes from stakeholders.

● Promoted time boxed and effective Daily Standup and Sprint Planning, Sprint Review and Retrospective ceremonies to counter reduction in productivity of scrum team.

● Used JIRA to analyze and update the user stories, tasks and Burn Up/Burn Down charts to track the progress of the team.

● Assisted the Product Owner in writing technical user stories and specifying acceptance criteria.

● Attended Sprint Review Meetings along with the Product owner, SMEs to review completed components making sure the user story met the Definition of Done (DOD).

● Performed SIT testing with QA Team, facilitated UAT testing with Business stakeholders and assisted them in system instructions, assisted for deployment, and user experiences in the production environment.

Business Systems Analyst, 04/2019 - 07/2021
Centene Corporation Springfield, IL,

Claims Generation Software: The project was about enhancing the legacy insurance claims processing software by integrating automatic initial claims validation facets, provide registration verification and task management capabilities to streamline the workflow efficiency of the claim processors, and claims managers to leverage the organizational efficiency in claim adjusdication process by reducing the turnaround time under 45 days.


● Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones using MS Project

● Actively took part in JAD sessions.

● Responsible for performing cause and effect analysis for processing change requests from the client by filing the change request to change the control board on JIRA.

● Managed User Stories and documentation work on Azure DevOps, Microsoft Teams, JIRA, Confluence, and Sharepoint.

● Have good knowledge of Medicaid, Medicare, Authorization, HIPPA and 508 compliance.

Scheduled and facilitated meetings with different teams to clarify the requirements and processes and generated MoMs(Minutes of Meeting).

● Acquired the skill set of engaging client-based software requirements and ensure alignment with related teams.

● Cooperated and assisted business and technical personnel during knowledge transfer sessions for mutual understanding of processes and applications.

● Performed Gap analysis, Impact analysis, and Root Cause Analysis on the requirements.

● Worked with the Database Administrator to find the schema of the as is database and the to be state for data mapping.

● Performed Document Analysis and conducted Stakeholder Interviews to elicit high level requirements related to health departments, HIPAA and pharmaceutical data.

● Assisted the team in writing Client-Side validations for the UI webpages

● Assisted UI developers in using Ajax for dynamic and interactive UI pages, Authorization and Authentication

● Used Tableau to create dashboards, produce graphs and charts viz. pie charts, bar charts, geographical charts

● Created Requirement Traceability Matrix (RTM) to document all the functional & non-functional requirements and to track the developers/testers who worked on the respective requirements.

● Acquired strong analytical and critical thinking skills and evaluated risks related to stakeholder requirements and implementations with the testing processes.

● Responsible for creating and reviewing business rules, business requirements, functional specifications, project schedules, documentation and test plans.

● Assisted the core technical team in identifying the dynamically changing business rules in order to implement Business Rule Engine (BRE).

● Facilitated movement of data from one system to other system for data profiling during ETL process.

● Assisted DBA in trimming the data during cleansing process to ensure quality of data for data analysis.

● Worked with AWS Redshift and assisted database administrator during ETL process for datawarehousing.

● Acquired ability to translate health records and clinical data information to a technical team during mapping of parallel coordinates chart.

● Recommended to implement crystal reports in order to ease the process of report generation and to increase its scalability.

● Facilitated meetings with the development team to help them better understand the use cases and to help them come up with code flow.

● Created API Documentations using Swagger.

● Created and Maintained the Business Rules Engine using XML.

● Assisted in defining business rules for business logic and implemented a complete web orchestration. Used POSTMAN to test the web services.

Business Systems Analyst, 04/2018 - 03/2019
Centene Corporation Springfield, OR,

Customer Relationship Management: The project was about enhancing the customer relationship management system to help users manage customer interactions and relationships more effectively. Improve customer satisfaction, loyalty, and retention, while also increasing revenue and profitability.


● Developed high level requirement documents Business Requirement Document (BRD) and consulted the technical team and developed the detailed System Requirements Document (SRD).

● Reviewed the BRD with the developers to avoid scope creep.

● Managed and assisted team to keep up with the KPIs such as productivity, ASA, FCR and Quality scores.

● Analyzed the risks involved by conducting Cost-Benefit Analysis.

● Experience in conversion of business process functionality into System Requirement Specifications.

● Acquired management skills by collaborating with the quality team in identifying the root causes and non-value adding processes that affected the service desk and modifying the fatal parameters like quality scores and productivity.

● Provided input to the change management team for pilot processes to effectively meet the client needs and developed business specifications.

● Responsible for creating and reviewing business rules, business requirements, functional specifications, project schedules, documentation and test plans.

● Extensive experience in UML Modeling like activity diagrams, sequence diagrams, use case diagrams, process work -flow diagrams, class diagrams.

● Performed API Mapping to track the data points from UI to Middle Tier to DB for pharmaceutical data.

● Analyzed the As-Is and To-Be state of the project and performed Gap Analysis.

● Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams.

● Proficient in SOA implementation, with good knowledge of web services, web methods, XML, WSDL.

● Facilitated the JAD sessions to provide solutions for the technical requirements gathered previously.

● Acquired technical ability by supporting testers in terms of writing Test Cases in HP Quality Center that would test various Test scenarios.

● Authored Business Requirements Document (BRD) with the business users.

● Performed Risk Analysis to identify the project critical success factors and prioritize requirements.

● Facilitated Unit Testing for all the functionalities and performed Smoke Testing, Sanity Testing.

● Performed UAT on business requirements, technical specifications, and product knowledge.

● Assisted development team in writing Test Cases and created Test plans prior UAT.

● Facilitated User Acceptance Testing by coordinating with associated stakeholders.

● Facilitated Triage calls to resolve conflicts as well as to work out defects identified in testing.

● Actively involved in setting up batch processing for process automation using orchestration processes within the applications using SOAP Webservices/ APIs related to information of biomedical scientists, clinical research associate who were a part of life science department

● Assisted developers in for converting JSON strings during data transmission and storage using serialization process.

● Analyzed issues from service requests, work orders and incident tickets using Remedy Tool. Assigned issues to relevant resolver groups.

Assisted testing team in writing manual test cases.

Education and Training
Master of Science: Statistics, Expected in 12/2016
University of Illinois Urbana - Champaign,
Status -
Bachelor of Science: Information and Computational Science, Expected in
Zhejiang University of Science & Technology - Zhejiang ,
Status -

Scrum Master Accredited Certification

● SQL Achievement on

Completed 140 questions on, including techniques such as Joins, Select, OrderBy, GroupBy, Aggregate funstions, Stored procedures, CTEs and Window Functions

Google Data Analytics Professional Certification


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Resume Overview

School Attended

  • University of Illinois Urbana
  • Zhejiang University of Science & Technology

Job Titles Held:

  • Business Systems Analyst
  • Business Systems Analyst
  • Business Systems Analyst


  • Master of Science
  • Bachelor of Science

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