business systems analyst resume example with 6+ years of experience
● In-depth understanding of SDLC in Waterfall and Agile environments.
● Proficient in Waterfall methodology Business Analyst duties, including requirements gathering, creating BRD, FRD, and RTM, developing Use Cases, Business Process Flows, and Orchestration diagrams, and facilitating JAD sessions, Triage calls, UAT, Deployment, Defect lifecycle management, and Post-production support.
● Customer-focused support professional with a proven track record of providing outstanding technical assistance and customer service to end users.
● Skilled in identifying and troubleshooting technical issues, managing service tickets, and collaborating effectively with cross-functional teams to deliver prompt and effective solutions.
● Extensive experience with Splunk, including data management, real-time monitoring, and predictive analytics.
● Skilled in using Splunk's data visualization tools to present data in a clear and easy-to-understand format.
● Proficient in using Splunk's search functionality to locate specific information within data sets quickly and efficiently.
● Experienced in conducting and facilitating UAT, including creating Test Plans, Scenarios, and Data, to validate the final product meets business requirements and acceptance criteria.
● Conducted Feasibility studies, Risk analysis, GAP analysis (As-Is and To-Be), Cost-benefit Analysis, and Impact assessments, while utilizing appropriate business analysis tools and techniques.
● Adaptable to quick domain switches and proficient in rapidly gaining expertise in new areas. Possess knowledge of various domains such as Banking, Finance, Healthcare, and Information Technology.
● Strong understanding of the Quality Assurance (QA) Life Cycle, including test planning, test case design, test execution, and defect management.
● Expertise in Service-Oriented Architecture (SOA), Micro-Service Architecture, RESTful and SOAP APIs, microservices, API orchestration, data validations, Single sign-on (SSO), Cloud and non-Cloud based relational databases, AWS cloud computing services.
● Comprehensive knowledge of web services-related concepts, including but not limited to, XML, JSON, JWT, UDDI, WSDL, HTML, AJAX, SOA, API, SOAP, and RESTful Web Services/APIs.
● Experience working with development teams to implement and maintain agile methodologies, such as Scrum and SAFe.
● Proficient in SQL, including a comprehensive understanding of group by, order by, Joins (inner, outer, left, right), aggregation functions (sum, count, avg, min, max), logical operators (AND, OR, NOT), and nested queries while utilizing SQL to retrieve, manipulate, and analyze data from various database management systems.
● Proficient in creating UML diagrams, such as Use Case, Activity, Class, and Sequence Diagrams using tools like MS Visio and Mockups using Adobe XD.
● Proficient in Business Process Management (BPM) methodologies including process modeling, rule definition, data utilization, data collection, workflow analysis, process redesign, business operation testing, and related techniques. Worked on BPM platforms such as Pega and Jira Service Management.
● Proficient in collaborating and managing cross-functional teams, including onshore and offshore teams, and on-site and off-site teams, to ensure successful project completion.
● Proficient in Information Life Cycle Management (ILM) and Data Archive Architecture concepts, with expertise in various functionalities related to these domains.
● Proficient in Data Warehousing and Master data management (MDM) concepts, including but not limited to Online Analytical Processing (OLAP), Online Transaction Processing (OLTP), Extract, Transform, Load (ETL), data marts, transformation logic and data mapping.
● Extensive experience in facilitating testing - Unit, Functional, Integration, Smoke, Black-box, Regression, User Acceptance, and System Level Load and Stress Testing.
● Team player with attention to detail, excellent interpersonal skills, and customer relationship skills with a knack for communication, problem-solving, critical thinking, conflict resolution, facilitation, multi-tasking, and documentation skills along with good process management skills to gather requirements.
SDLC Methodologies Agile Scrum, Waterfall, SAFe, Hybrid (combining both waterfall and Scrum) Development Approach TDD, ATDD, BDD Reporting & Visualization Power BI, Splunk, Adobe XD, MS Visio, Draw.io, LucidChart, OmniGraffle MS Office | Testing Tools Bugzilla, Cucumber for BDD testing, Postman, Swagger Technologies DNA Fiserv, UC4, XML, Web Services, SQL, UDDI, WSDL, SOAP, RESTful, AJAX, JSON, HTML, CSS, OneLogin (Identity and Access Management) Business/Project Management Tools Atlassian JIRA, Confluence, Pega, Pega Agile Studio, Azure DevOps, MS Office, SharePoint, Outlook, Slack, HP ALM |
Project Scope: Enhancement of Auto-Loan Management System: The scope of the enhancement project for the Auto-Loan Management System is to improve the functionality and user experience of the existing system by adding new features and making necessary upgrades. This includes improving the loan application process, adding new payment options, enhancing the reporting and analytics capabilities, and upgrading the system infrastructure to support future scalability. The project also includes testing and quality assurance to ensure the enhancements are implemented successfully and are operating smoothly. The goal is to provide a more efficient and user-friendly system that will result in increased customer satisfaction and improved business performance
Responsibilities:
- Collaborated with stakeholders to elicit and document business requirements for the auto-loan management system.
- Facilitated requirement-gathering sessions with cross-functional teams, including developers, testers, and project managers.
- Translated business requirements into detailed functional specifications for developers.
- Ensured that requirements were testable, traceable, and aligned with project goals.
- Worked with Pega SLAs to ensure that system development is aligned with business requirements and Pega architecture.
- Worked extensively on Pega Agile Studio to create user stories, to track the requirements and bug reporting.
- Actively participated in Agile ceremonies including Sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Conducted gap analysis of existing systems and processes to identify areas for improvement.
- Documented business processes and workflows to identify opportunities for automation and optimization.
- Acted as a liaison between business stakeholders and technical teams to ensure that project objectives were met.
- Collaborated with the testing team to develop test scenarios and test cases for the auto-loan management system.
- Integrated Splunk with other business systems, such as CRM and ERP, to gain insights across multiple platforms.
- Used Agile Studio to track defects and worked with development teams to resolve them in a timely manner.
- Conducted User Acceptance Testing (UAT) and coordinated testing efforts with business stakeholders.
- Analyzed test results to identify trends and areas for improvement.
- Conducted regression testing to ensure that system changes did not impact existing functionality.
- Developed customized dashboards and reports using Power BI, providing real-time insights into business performance and trend.
- Worked with data visualizations and charts to track key performance indicators (KPIs) and identify areas for process improvement.
- Utilized SQL Server Reporting Services (SSRS) to develop and publish financial and operational reports for stakeholders.
- Conducted data analysis and utilized advanced Excel functions to generate reports and forecast trends.
- Collaborated with cross-functional teams to develop automated data processing workflows, resulting in more accurate and efficient reporting.
- Designed and implemented data governance policies to ensure data accuracy and consistency across reporting tools.
- Conducted user training sessions, and created training manuals on reporting and analytics tools to promote self-service reporting and reduce reliance on IT support.
- Improved data quality by identifying and resolving data discrepancies and inconsistencies in reporting tools.
- Participated in the selection and evaluation of reporting and analytics tools, making recommendations based on business needs and technical requirements.
- Created and maintained test plans, scripts, and cases to ensure comprehensive test coverage.
- Worked with the development team to ensure that code changes were properly deployed to testing and production environments.
- Collaborated with business stakeholders to identify and prioritize defects for resolution.
Participated in defect triage meetings to assess the severity of defects and determine appropriate actions
Project Scope: Enhancement of Loan Maintenance System - Implementing and integrating DNA, SalePoint, and UC4 automation into the loan maintenance system. This integration will enable AgFirst to streamline its loan origination, servicing, reporting, and analytics capabilities, providing end-to-end loan management services to its customers. The project will involve customizing DNA and SalePoint to meet AgFirst's specific business requirements, as well as integrating these systems with UC4 to enable process automation and data integration. The project aims to improve the efficiency, accuracy, and speed of AgFirst's loan management system, enabling it to better serve its customers and remain competitive in the market.
Responsibilities: Gathered technical and functional business requirements from stakeholders via Concept Mapping and Joint Application Development (JAD) sessions.
- Conducted GAP analysis, SWOT analysis, and Impact analysis during requirement collection.
- Collaborated with the Product Owner to create technical user stories and contributed to breaking down functional user stories into smaller, more manageable pieces for development teams to implement.
- Provided timely customer service and technical support to end users. Skilled in identifying and resolving issues quickly and efficiently to minimize downtime and ensure customer satisfaction.
- Prioritized user stories using the MoSCoW technique and maintained an up-to-date product backlog in collaboration with the Product Owner during backlog refinement meetings.
- Developed a comprehensive Business Process Management (BPM) strategy, including creating roadmaps and determining Capability Maturity Levels.
- Identified opportunities for Service-Oriented Architecture (SOA) development and collaborated with the development team.
- Created process models, process maps, and business process flow diagrams using MS Visio.
- Developed high-level, conceptual, logical, and physical designs for databases, data warehousing, and various distributed IT systems.
- Conducted data profiling and quality reviews of both internal and external data.
- Collaborated with the Enterprise Data Warehouse team and Business Intelligence Architecture team to gain a comprehensive understanding of repository objects.
- Developed Oracle Warehouse Builder (OWB) maps and process flows to load multiple Dimensions and Facts.
- Coordinated and collaborated with the development and testing teams to ensure a smoother sign-off process for business owners.
- Prepared data mapping to provide a better understanding and created web services for effective interaction between systems.
- Created User Stories with corresponding Acceptance Criteria and UAT test cases, and established requirement traceability[1] matrix.
- Worked on creating release notes for every build.
- Utilized Splunk to visualize KPIs and track key metrics. Created advanced data visualizations with comprehensive documentation.
- Utilized the Azure Devops platform extensively to track user stories, ensured that the user stories are in line with the teams Definition of Read and Definintion of Done, monitered tasks, and project progress by monitoring burn-down and burn-up charts.
- Conducted Triage Calls to analyze defect status and assist in prioritization.
- Collaborated with clients to enhance project management methodologies by creating a comprehensive cross-functional project plan and implementing agile practices.
Project Scope: The Claims Adjudication project at CVS Health aims to improve the claims processing workflow through the development of software tools and systems that automate and streamline the process. The project's focus is on reducing the need for manual processing, minimizing errors, and ensuring compliance with regulatory and contractual requirements. The project includes key components such as claims processing automation, real-time data analytics, compliance management, and continuous improvement.
Responsibilities:
- Experience in EDI, FDA, and HIPPA Testing Privacy with multiple transactions exposure such as 837 for submitting claims, 835 for payments, 834 claims for Enrollment Transactions, and a few more.
- Worked in Payer Domain and areas like Medicare, Medicaid, Claim Processing, Billing/Invoicing, and Customer care.
- Leveraged Confluence to create and maintain comprehensive project documentation.
- Worked on Jira to write user stories and track project progress.
- Experience in Claims processing, Claims to price, and also worked.
- Worked closely with data architects in tuning queries for various data integrations and data modeling
- Created bi-weekly project status dashboard report and participated in portfolio meetings to provide the project status.
- Assisted the team in making apt engagements through story selection, sizing, and task definition
- Played a pivotal role in preparing acceptance criteria for user stories to be accepted by businesses.
- Conducted JAD Sessions to write and present technical user stories to the team.
- Helped the Product Owner and the Scrum team to effectively estimate and prioritize various tasks and sub-tasks associated with each user story using the MOSCOW technique.
- Conducted
estimation training sessions for the Scrum development team to help them better estimate the efforts required for completing user stories based on
planning poker
technique.
- Assisted the business and the team by preparing various UML diagrams such as Business Process and Activity Flow diagrams.
- Track and communicate team velocity and sprint/release progress through various artifacts
- Tracking project dependencies outside of the project team's control
- Responsible for resolving various impediments affecting the progress of the project with the help of the Product Owner for improving the velocity of the team
Environment: Agile – Scrum, SOA, Tableau Desktop, AJAX, SOAP, XML, REST, Microservice, UML, Jira, Confluence, MS Excel, MS Visio, Informatica Power Center, Swagger, HP QC, Power BI.
- Collected and documented business processes as well as business rules and Performed GAP analysis
- Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level.
- Worked with customer service tickets and provided end user support/helpdesk support.
- Collaborated with the development architect to develop both high-level and detailed application architecture
- Documented and delivered Functional Specification Documents to the project team.
- Transitioned from Waterfall to Scrum framework for improved communication and collaboration with stakeholders and reduced risk.
- Prepared and maintained the Requirement Traceability Matrix (RTM)
- Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost-effective and satisfy the business requirements.
- Developed test scenarios and implemented test plan providing key input in working with users in defining project and system requirements involved in User Acceptance Testing (UAT).
- Extensive use of SQL queries, to check the tables and the data in the database.
● Product Manager Certification - PMC™ - Product School™
● Graduate Certificate in Supply Chain Management
● Scrum Master Accredited Certification - SMAC™ - International Scrum Institute™
● Product Led Growth (PLGC)™️ - Product School | Gainsignt TX
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Resume Overview
School Attended
- NJIT
- National Institute of Technology
Job Titles Held:
- Business Systems Analyst
- Business Systems Analyst
- Business Systems Analyst
- Business Analyst
Degrees
- Masters in Engineering Management
- Master of Science
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