business support consultant resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
A position where my leadership, consulting, program/project management, operational risk, and sales talents can be effectively utilized to improve operations and contribute to company profits.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
03/2011 to Present
Business Support ConsultantApex Systems – , ,
Effectively consult with all business partners impacted by changes to communications, ensuring all upstream and downstream impacts are identified and resolved prior to project implementation.
Proactively identify, escalate and resolve any risks or issues that arise during the review or implementation of assigned letter requests/projects.
Consult with business leaders pointing out risks associated with business decisions to change or create new borrower communications.
Collaborate with Marketing, Legal, and Compliance partners to ensure borrower communications are compliant.
Ensure communications are accurate by completing a testing process of proof reading, communicating errors, and retesting prior to the communication being placed into production.
Consistently achieve production goals established.
11/2005 to 03/2011
Learning & Development ConsultantDollar Bank – , ,
Facilitated and administered new hire and continuous education training courses for multiple business portfolios.
Managed and coached new team members during their onboarding period.
Consulted with business partners and subject matter experts regarding updates to training materials and aligned learning strategies with business and operational objectives.
Developed, designed, and implemented new systems training.
Managed the ongoing maintenance of multiple learning programs.
Evaluated training materials by holding internal and external pilots.
03/2004 to 10/2005
Personal BankerWells Fargo Bank – , ,
Attained and exceeded quarterly sales goals.
Managed customer portfolio, serviced relationships, and cross-sold products and services providing a broad base of financial and credit services.
Profiled clients and used match talk to provide financial solutions.
Proactively made outbound calls to build client pipeline.
Demonstrated strong communication skills by developing and maintaining client relationships.
Interests
Head Hockey Coach | Cottage Grove Hockey Association
Soccer Coach | Cottage Grove United Soccer Association
Classroom Volunteer | St Ambrose of Woodbury Catholic School
Member/Alumni | Phi Delta Theta International Fraternity
Education
Expected in December 2003 to to
Bachelor of Science: Marketing and Speech Communication Business Administration Minnesota State University - Mankato, GPA: Marketing and Speech Communication Business Administration 3.37/4.00 Cum Laude
Additional Information
VOLUNTEER/ASSOCIATIONS
Head Hockey Coach | Cottage Grove Hockey Association
Soccer Coach | Cottage Grove United Soccer Association
Classroom Volunteer | St Ambrose of Woodbury Catholic School
Member/Alumni | Phi Delta Theta International Fraternity
INTERESTS
Playing hockey for the Nighthawks of the Adult Hockey Association, running, golfing, fishing, hunting, gardening
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