SEARCH

Business Support Consultant Resume Example

Resume Score: 80%

Love this resume? Build Your Own Now
BUSINESS SUPPORT CONSULTANT
Professional Summary
Experienced customer and team-focused, utility industry professional with extensive background in quality, strategy planning and execution, internal controls,and customer service. Skilled in problem solving, action planning, and goal visual management with a MBA concentrated on the Value Driven Organization from Central Michigan University.
Skills
  • Process improvement
  • Complex problem solving
  • Excellent analytical and methodical skills
  • Driving continuous improvement
  • Customer Focus
  • Results-oriented
  • Partnering with cross-functional disciplines
  • Critical and creative thinking
Work History
Business Support Consultant, 09/2015 to Current
 Consumers Energy – Jackson, Michigan, United States
  • Ensured accomplishment of team goals through effective design, development and implementation of reporting and visual management.
  • Provided operational support in the form of data analysis and response development to 2016 estimation order from our regulators, the Michigan Public Service Commission.
  • Developed strategic recommendations based on data insights and analysis to key operations to drive operational excellence within the Customer Operations organization.
  • Lead and facilitate problem solving efforts focused on improving the customers experience and satisfaction as well as to reduce waste, and improve process inefficiencies to close the gaps to success.
Business Support Advisor, 10/2011 to 09/2015
 Consumers Energy – Jackson, Michigan, United States
  • Performed Entity level controls testing including interviewing process owners and collecting documentation for PwC.
  • Responsible for department budgeting and variance analysis.
  • Supported management throughcontrol testing and process improvement procedures.
  • Gathered data and facilitated documentation transfersfor internal audits.
  • Met with organizations within the meter to cash spectrum to identify and assess business controls, risks, process gaps and work flow inefficiencies.
  • Mapped process activities to identify and mitigate operational inefficiencies.
Theft Investigations, 05/2008 to 10/2011
 Consumers Energy – Lansing, Michigan, United States
  • Assigned tasks to investigators,lead projects, tracked progress and updated managers, and peers as necessary.
  • Created job aids to assist the department in conjunction with the SAP implementation.
  • Contributed to SAP CRM7 Blueprinting and performed user acceptance testing for SAP change management.
Customer Service Representative, 06/2005 to 05/2008
 Consumers Energy – Lansing, Michigan, United States
  • Obtained knowledge of the utility industry and company policies and procedures.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Education
MBA: Value Driven Organization, 2016
 Central Michigan University - Mount Pleasant, Michigan, United States
BBA: Business Management, 2013
 Davenport University - Lansing, Michigan, United States
Build Your Own Now

Resume Overview

Companies Worked For:

  • Consumers Energy

School Attended

  • Central Michigan University
  • Davenport University

Job Titles Held:

  • Business Support Consultant
  • Business Support Advisor
  • Theft Investigations
  • Customer Service Representative

Degrees

  • MBA : Value Driven Organization , 2016
    BBA : Business Management , 2013

Advertisement

Similar Resumes

View All

Business Support Consultant

Wells Fargo Home Mortgage

Cottage Grove, Minnesota

Posted 1014 days ago