Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Experienced customer and team-focused, utility industry professional with extensive background in quality, strategy planning and execution, internal controls,and customer service. Skilled in problem solving, action planning, and goal visual management with a MBA concentrated on the Value Driven Organization from Central Michigan University.
  • Process improvement
  • Complex problem solving
  • Excellent analytical and methodical skills
  • Driving continuous improvement
  • Customer Focus
  • Results-oriented
  • Partnering with cross-functional disciplines
  • Critical and creative thinking
Work History
Business Support Consultant, 08/2015 - Current
Apex Systems Melville, NY,
  • Ensured accomplishment of team goals through effective design, development and implementation of reporting and visual management.
  • Provided operational support in the form of data analysis and response development to 2016 estimation order from our regulators, the Michigan Public Service Commission.
  • Developed strategic recommendations based on data insights and analysis to key operations to drive operational excellence within the Customer Operations organization.
  • Lead and facilitate problem solving efforts focused on improving the customers experience and satisfaction as well as to reduce waste, and improve process inefficiencies to close the gaps to success.
Business Support Advisor, 09/2011 - 08/2015
John Crane Inc Crystal Lake, IL,
  • Performed Entity level controls testing including interviewing process owners and collecting documentation for PwC.
  • Responsible for department budgeting and variance analysis.
  • Supported management throughcontrol testing and process improvement procedures.
  • Gathered data and facilitated documentation transfersfor internal audits.
  • Met with organizations within the meter to cash spectrum to identify and assess business controls, risks, process gaps and work flow inefficiencies.
  • Mapped process activities to identify and mitigate operational inefficiencies.
Theft Investigations, 04/2008 - 09/2011
Consumers Energy City, STATE,
  • Assigned tasks to investigators,lead projects, tracked progress and updated managers, and peers as necessary.
  • Created job aids to assist the department in conjunction with the SAP implementation.
  • Contributed to SAP CRM7 Blueprinting and performed user acceptance testing for SAP change management.
Customer Service Representative, 05/2005 - 04/2008
Consumers Energy City, STATE,
  • Obtained knowledge of the utility industry and company policies and procedures.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

MBA: Value Driven Organization, Expected in 2016
Central Michigan University - Mount Pleasant, Michigan, United States
BBA: Business Management, Expected in 2013
Davenport University - Lansing, Michigan, United States

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Resume Overview

School Attended

  • Central Michigan University
  • Davenport University

Job Titles Held:

  • Business Support Consultant
  • Business Support Advisor
  • Theft Investigations
  • Customer Service Representative


  • MBA
  • BBA

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