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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
To provide exceptional service and team support in order to ensure continued success towards customer value, respect and loyalty. MS SharePoint Admin Logistics Incident & Problem Management OPAS Budgeting Service Center / Peregrine Compensation/Benefits Administration Accounting/Finance Staffing Project management Lotus Notes EON Customer service Systems analysis/support Travel administration Security requests Mainframe reporting and job control Metric reporting Training coordination Creating and publishing websites Service Manager Ticketing System Employee/Public relations Training/Development Release coordination Labor relations Labor Law compliance. Seasoned [Job Title] successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project cost planning and iterative development.
Skills
  • Incident Management
  • Problem Management
  • Business process improvement
  • Requirements gathering
  • Collaboration tools
  • Effective multi-tasker
  • Team player
  • MS SharePoint Design
  • Excellent communication skills
  • Customer service-oriented
  • Excellent planner and coordinator
  • Accurate and detailed
  • Invoice processing
  • Critical thinking
  • Team building
  • Benefits and payroll coordination
  • Staff recruiting and retention
  • Background checks
  • Payroll processing
  • Time management
  • Multi-line phone proficiency
  • Conference planning
  • Travel administration
  • Spreadsheet management
  • Employee training and development
Work History
2004 to Current
Business Service Analyst/Client Delivery Consultant Baptist Health Lonoke, AR,
  • Supported the incident and problem management process by documenting, communicating, reporting incidents and problems and determining root-cause analysis.
  • Conducted training on new process and tools, on-call and after-hours support, and direct client support.
  • Coordinated incidents to resolution and ensures processes are followed as defined within the service contract.
  • Maintained the team SharePoint site as via MS SharePoint Designer.
  • Coached and mentored new staff members on team processes and procedures.
  • Collaborated with client to ensure excellent communication on service improvement is maintained.
2002 to 2004
Helpdesk Coordinator Darling Ingredients, Inc. Crows Landing, CA,
  • Helpdesk representative serving GMAC.
  • Maintained knowledge base repository and functioning as liaison between EDS and GMAC management to ensure thorough communication was made on all critical and potentially critical system problems at a client location.
  • Coordinated metric collection/reporting and training of on-call and after-hours support.
  • Provided UAT utilizing system test cases prior to application implementation to production.
2001 to 2002
Information Associate Electronic Data Systems EDS City, STATE,
  • Maintained change management database and monitored after-hours production batch cycle to ensure successful processing of data for system updates or reporting.
  • Monitored and reported all check processing and banking data.
  • Coordinated projects for system release(s).
  • Collected minutes from project meetings and reviews to ensure accuracy.
  • Processed general ledger system adjustments to correct accounting errors.
1998 to 2001
SE Librarian Electronic Data Systems EDS City, STATE,
  • Processed all administrative hardware and software requests, general ledger adjustments, invoicing and ID requests, JCL enhancements, and EOS requests for EDS staff and GMAC client.
  • Collected minutes from project meetings and reviews.
  • Reviewed and maintained IPACS reporting for accuracy.
1994 to 1998
Administrative Assistant/Secretary Electronic Data Systems EDS City, STATE,
  • Planned and organized onsite and offsite company events.
  • Assisted management with employee hiring, separations, and transfers.
  • Lead administrative team.
  • Processed all employee ID requests and travel arrangements for support teams.
  • Created and maintained flow charts and PowerPoint presentations for corporate meetings and training sessions.
  • Recorded minutes from corporate meetings and training sessions.
  • Maintained and utilized company fax machine and the support of multiple copiers.
  • Created and maintained administrative support documentation for administrative new-hires.
  • Managed switchboard for 20+ managers and their staff.
  • Maintained adequate supplies on hand for 300+ plus employees.
  • Developed and communuicated profit and loss statements for management.
  • Disbursed pay checks on a regular basis.
Education
Expected in 4 2009
Bachelor of Applied Business degree: Human Resource Management
Franklin University - Columbus, OH
GPA:
    Human Resource Management Staffing, training, development, compensation, benefits, labor relations, management techniques, issues and strategies, performance management, task analysis, organization structuring, needs assessing, business ethics, problem solving, trend analysis
  • 3.3 GPA
Expected in 1 2005
Associate of Applied Business degree: Computer Information Systems
Clark State Community College - Springfield, OH
GPA:
    Computer Information Systems
  • 3.2 GPA
  • Coursework in Business, Management and Marketing
Expected in
Excel, PowerPoint, Word, Visual Basic, database design and administration, systems analysis, networking, Web development, accounting, business management and administration, SQL, XML Web services K-12 Greeneview Schools Jamestown, OH:
- ,
GPA:
  • Coursework in Computer Science and Information Technology
Expected in
High School Diploma:
- ,
GPA:
Required studies / Greene County Career Center - Medical Legal Terminology
Expected in
Certification(S) 2014 ITIL V3 Foundation certified The ITIL framework focuses on the integration of operational processes in order for IT to deliver the best possible services at agreed resource levels, that are cost-effective and with risks which are understood and managed. Adult CPR/AED Certified :
- ,
GPA:

Received my certification in Information Technology Infrastructure Library (ITIL) V3.  ITIL is a set of best practices utilizing the five core publications of Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Skills
accounting, administrative, administrative support, banking, benefits, business management and administration, change management, charts, hardware, CPR, client, client support, database design and administration, database, documentation, fax machine, general ledger, hiring, invoicing, ITIL, JCL, labor relations, Legal, meetings, MS Access, MS Excel, Excel, NetMeeting, MS Outlook, MS PowerPoint, PowerPoint, PowerPoint presentations, Word, MS Word, networking, performance management, copiers, problem solving, processes, profit and loss, reporting, SQL, Staffing, switchboard, systems analysis, task analysis, travel arrangements, trend, Visio, Visual Basic, Web development, XML

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Resume Overview

School Attended

  • Franklin University
  • Clark State Community College

Job Titles Held:

  • Business Service Analyst/Client Delivery Consultant
  • Helpdesk Coordinator
  • Information Associate
  • SE Librarian
  • Administrative Assistant/Secretary

Degrees

  • Bachelor of Applied Business degree
  • Associate of Applied Business degree
  • Excel, PowerPoint, Word, Visual Basic, database design and administration, systems analysis, networking, Web development, accounting, business management and administration, SQL, XML Web services K-12 Greeneview Schools Jamestown, OH
  • High School Diploma
  • Certification(S) 2014 ITIL V3 Foundation certified The ITIL framework focuses on the integration of operational processes in order for IT to deliver the best possible services at agreed resource levels, that are cost-effective and with risks which are understood and managed. Adult CPR/AED Certified

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